AP9630 Smartcard will not update from ntp servers

[dsimon]

I have about 70 UPS' with the AP9630 network management card. The UPS models are 750, 1500 and 3000. None of them are updating there time from NTP servers. I have tried multiple NTP servers from multiple devices. I am running the firewall on the smartcards but I did disable it for testing purposes. Does anyone have an idea of what I should look at next?

[Teken]

What firmware are these NMC AP9630 running?!? What does the event logs show from the NMC? 

Have you captured the outbound NTP requests with network analyzer? Please upload what the NTP settings are in the NMC to the APC Forum for review. 

Lastly, have you tried pointing the NMC to a local NTP server? If that works it’s obvious a firewall related issue.