AP9630 No UPS Found

Anonymous user · ‎2021-06-28

Hi all,

it seems i have a very commond problem with my NMC2 AP9630
It cant communicate with my UPS

I already tried rebooting, FW Updates, Reset

Model Number

AP9630

Application Module

sumx

Version

v6.6.4

Model

Smart-UPS 2200

SKU

SMT2200I

I have the same UPS in another Room and there it works (same FW and Settings)

the only thing i did was take it out and plug it back in too reset the IP Settings

any ideas?

TellItLikeItIs_apc · ‎2021-06-28

Try swapping the network cards to see if its a fault with the card or the UPS. If its the card, try upgrading the card firmware, download the upgrade file from the WEB, even if its the same version as your file might be corrupt.

By the way, unplugging the card only reboots the card. The configuration is still stored within the card.

See Answer In Context

TellItLikeItIs_apc · ‎2021-06-28

Try swapping the network cards to see if its a fault with the card or the UPS. If its the card, try upgrading the card firmware, download the upgrade file from the WEB, even if its the same version as your file might be corrupt.

By the way, unplugging the card only reboots the card. The configuration is still stored within the card.