AP9630 / AP9631 NMC2 firmware for Symmetra PX 3 phase ups

[dakotawallender]

Hello, i am looking for the latest firmware for a NMC 2 card that will work with a 3 phase symmetra unit.

This used to be available for download on SE / APC website but was removed.

File Name: APC_SY3P_712_EN

Original URL: https://www.se.com/ae/en/download/document/APC_SY3P_712_EN/

"APC_SY3P_712_EN. Network Management Card 2 (NMC2) v7.1.2 Complete Firmware for Symmetra 3-Phase UPS with AP9630/31/35. Date: Jul 31 2023. Type: Firmware."

Please help!

[Teken]

You may use this APC Resource Link to download the latest 7.2.0 Symmetra firmware release: 

https://www.apc.com/us/en/product/AP9631/ups-network-management-card-2-with-environmental-monitoring...

If you still require v7.1.2 firmware you’ll need to contact APC Technical Support to obtain the same if available to them.

Questions Ask - If not and this answered your query please mark this reply as a solution to help the next person asking the same. 👍

[dakotawallender]

Hello, the product page you provided is missing firmware for the 3 phase symmetra. this is my whole issue. only single phase is listed under firmware and the file would have SY3P in it.

[Teken]

It appears APC has removed all previous links / reference to the 3 phase firmware. Using the NMC Support links also goes to a dead link.

Suggest you contact APC Technical Support to obtain the needed firmware. Please do share the same as I’m sure it will help the next person asking the same.

Questions Ask . . . 👍