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AP9619 not accessable after firmware upgrade to 3.7.3

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
nashtimes_apc
Cadet
0 Likes
1
265

AP9619 not accessable after firmware upgrade to 3.7.3

This was originally posted on APC forums on 11/5/2014


After the upgrade when I tried to browse to the IP of the management card I get a blue background with this in a box in the middle:

Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please log in to the device via telnet

for more details.

I can Telnet to and log in, but I looked all over for "more details" but can't find anything. I'm using IE 11. Anyone have any ideas?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
265

Re: AP9619 not accessable after firmware upgrade to 3.7.3

This reply was originally posted by Angela on APC forums on 11/5/2014


Hi. When you telnet in, what do you see on the top right of the screen? There should be an AOS and APP with their version numbers listed. If you just see an AOS, then there was likely a blip with the firmware upgrade.

Either way, most of the time, you just need to try the upgrade again and run it manually, like by FTP. Instructions are here below and you need to push AOS 3.7.3, let the NMC reboot, then push your application file and let it reboot.

How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack P...

if that doesn't work, FTP in and let me know what AOS number is written when you log in - it will say something like AOS 3.7.3 FTP server ready upon logging in.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
266

Re: AP9619 not accessable after firmware upgrade to 3.7.3

This reply was originally posted by Angela on APC forums on 11/5/2014


Hi. When you telnet in, what do you see on the top right of the screen? There should be an AOS and APP with their version numbers listed. If you just see an AOS, then there was likely a blip with the firmware upgrade.

Either way, most of the time, you just need to try the upgrade again and run it manually, like by FTP. Instructions are here below and you need to push AOS 3.7.3, let the NMC reboot, then push your application file and let it reboot.

How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack P...

if that doesn't work, FTP in and let me know what AOS number is written when you log in - it will say something like AOS 3.7.3 FTP server ready upon logging in.