AP9619 RESET

[BillP]

Hi Guys,

I think I am scuppered here but I will give it a bash. I'm pretty stumped.

One of my AP9619 cards have been configured with the following information

IP Address: 10.201.156.1
Subnet: 255.255.255.255

I have no idea why this was set in such as way, it was done using the ipconfiguration wizard.

Even if I put a machine onto the range of this ip I can only ping, I can't browse to the interface and reset anything, I cannot connect through the serial connection and hyperterminal, although if i remove this AP9619 and fit another AP9619 I can connect and configure with no problems.

Is this card toast?

[BillP · Accepted solution]

what are the status and link LEDs doing on the NMC (near the network jack)?

I'd like to know what those are doing before we go further.

[BillP]

Thanks for the response.

The green LED is on and the amber is flashing as if there is activity.

Looks pretty normal when compared with another AP9619

[BillP]

hmm ok. if it were me, i would be focusing on trying with the serial cable. i assume you are using 940-0024 or 940-1524 serial cable to connect to the UPS serial port and then using port settings of 2400, 8, N, 1 no flow control?

we should be able to access it via serial if you see a green LED status indicator. i doubt the network would work with a subnet mask like that.

[BillP]

Hi,

Thank you for the responses so far.

I am indeed using a 940-0024 cable and the settings listed.

I don't get anything when it's connected via the serial cable.

[BillP]

well the only other thing i might try to get to it is emulating the password reset procedure maybe?

see if you can get anything while following the steps outlined here for NMC1 (AP9619) -> http://nam-en.apc.com/app/answers/detail/a_id/7879