AP7721 vs AP7752

[VincentDuvernet]

Hello,

I followed this KB to upgrade my AP7721 (french model) :

INFORMATION BULLETIN - Upgrading Rack ATS Firmware (AP77XX) - potential to permanently damage ATS du...

The upgrade process was ok.

After reboot, I check menu dans saw 2 differents model name AP7752 & AP7721 in 2 different locations in menus, why ? :

Unit -> About ATS :

Model:	AP7752
Firmware Revision:	2.0.3
Firmware Date:	9/08/10
Hardware Revision:
Manufacture Date:	DD/MM/YYYY
Serial Number:

Administration->General->About :

Hardware Factory
Model Number:	AP7721
Serial Number:	5A1203T14595
Hardware Revision:	01
Manufacture Date:	01/18/2012
MAC Address:	00 C0 B7 92 FD 33
Management Uptime:	0 Days 3 Hours 50 Minutes

Application Module
Name:	g2ats
Version:	v3.9.3
Date:	01/25/2021
Time:	20:17:41

APC OS (AOS)
Name:	aos
Version:	v3.9.4
Date:	05/03/2021
Time:	13:50:48

using Filezilla, I can see these 2 files from root path :

apc_hw02_aos_394.bin

apc_hw02_g2ats_393.bin

Question 1 : is it a known bug ?

Question 2 : the main goal by updating was a strange value in input voltage to 107 VAC on both channel but the UPS says it's a normal 230V.

Thanks for help,

Vincent

[Teken]

You'll need to clarify what you're asking because I have no clue?? 🤔

[VincentDuvernet]

Hello,

is it normal that in 2 different location in menu I can see 2 different ATS models ? AP7721 and AP7752

[Teken]

No, this is not expected behaviour. I suggest you reach out to APC Technical Support to track this issue.

Please do circle back as to the root cause / solution once known. All of this assumes you followed the APC Resource Link as stated and it applies to your specific hardware.

They may suggest you factory reset the device and reload the firmware to see the results.

Questions Ask . . . 👍