AOS Upgrade Failure

[BillP]

I have attempted to upgrade the AOS on two network management cards AP9617 in two different SmartUPS1400RM XL from 2.6.4 to 3.3.5. In both cases, the upgrade has failed and I am no longer able to access the cards. Here is the output of the upgrade utility:


NMC Upgrade Tool v1.6c
Fri Jun 20 04:21:05 PM



American Power Conversion Network Management Card AOS v3.5.5
(c) Copyright 2004 All Rights Reserved Smart-UPS & Matrix-UPS APP v3.5.5
*************************************************************Warning: User name and password information will be displayedto the screen in clear text.*************************************************************

IP Address of target to upgrade: 192.168.5.11
User Name: apc
Password: !


You have entered:
IP Address: 192.168.5.11
Username: apc
Password: removed!

1: Continue with upgrade
2: Re-enter parameters
3: Quit
Action: 1



***************************************************
Starting Upgrade to 192.168.5.11.
Checking network connection ... OK
Testing login ... OK
Saving log files OK
Checking version information ... OK
Attempting to log in ... OK
Loading OS, please wait ... OK
Please wait (1 minute) for system updates OK
Attempting connection to verify restart ERROR
AOS load error. Correcting , please wait
Please wait (2 minutes) for system reset
Attempting to log in ...
Could not log in.
AOS load error. Correcting , please wait
Please wait (2 minutes) for system restart
Attempting to log in ...
Could not log in.

Failure loading AOS

*********** Upgrade Summary ***********

Encountered 1 failures during upgrade.
Please view 'result.txt' for details.
Warning: A file called 'iplist.txt' exists in this directory
that may contain user names and passwords in clear text.
You may want to delete this file if other users have access
to this directory.


Thank you for using APC products

Press to exit.


Here is the error I now receive when attempting to connect via HTTP:

Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.


I am no longer able to access the console via Telnet using my previous userid and password nor the defaults.


User Name : username
Password : ********
User Name : readonly
Password : ***
User Name : apc
Password : ***
Access to the Control Console will be denied for 2 minutes.


Please help.

Thanks,

Jeff

Message was edited by: jgricus

Message was edited by: jgricus

[BillP]

I have attempted to upgrade the AOS on two network management cards AP9617 in two different SmartUPS1400RM XL from 2.6.4 to 3.3.5. In both cases, the upgrade has failed and I am no longer able to access the cards. Here is the output of the upgrade utility:


NMC Upgrade Tool v1.6c
Fri Jun 20 04:21:05 PM



American Power Conversion Network Management Card AOS v3.5.5
(c) Copyright 2004 All Rights Reserved Smart-UPS & Matrix-UPS APP v3.5.5
*************************************************************Warning: User name and password information will be displayedto the screen in clear text.*************************************************************

IP Address of target to upgrade: 192.168.5.11
User Name: apc
Password: !


You have entered:
IP Address: 192.168.5.11
Username: apc
Password: removed!

1: Continue with upgrade
2: Re-enter parameters
3: Quit
Action: 1



***************************************************
Starting Upgrade to 192.168.5.11.
Checking network connection ... OK
Testing login ... OK
Saving log files OK
Checking version information ... OK
Attempting to log in ... OK
Loading OS, please wait ... OK
Please wait (1 minute) for system updates OK
Attempting connection to verify restart ERROR
AOS load error. Correcting , please wait
Please wait (2 minutes) for system reset
Attempting to log in ...
Could not log in.
AOS load error. Correcting , please wait
Please wait (2 minutes) for system restart
Attempting to log in ...
Could not log in.

Failure loading AOS

*********** Upgrade Summary ***********

Encountered 1 failures during upgrade.
Please view 'result.txt' for details.
Warning: A file called 'iplist.txt' exists in this directory
that may contain user names and passwords in clear text.
You may want to delete this file if other users have access
to this directory.


Thank you for using APC products

Press to exit.


Here is the error I now receive when attempting to connect via HTTP:

Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.


I am no longer able to access the console via Telnet using my previous userid and password nor the defaults.


User Name : username
Password : ********
User Name : readonly
Password : ***
User Name : apc
Password : ***
Access to the Control Console will be denied for 2 minutes.


Please help.

Thanks,

Jeff

Message was edited by: jgricus

Message was edited by: jgricus

[Anonymous user · Accepted solution]

Ran into the same problem, and determined that we had to set the login account and password back to the defaults of apc/apc. Apparently, the upgrade process doesn't use the supplied login and password for login after the file transfer completes. When it tries to login and fails, it aborts the upgrade process midstream. Using telnet, we reset the ATS login account to the defaults and the upgrade worked.

[Anonymous user · Accepted solution]

Hi Angla,

I have followed your post using firmware upgrade via ftp. After updating bootmon from 1.0.1 to 6.4.6 got error saying application error.