A fault exists for integrated Environmental Monitor Output Relay

[Anonymous user]

I am running a Smart-UPS RT 10000 XL with a AP9617 module installed.
The output relay contacts are set up with a small 12v transformer and a strobe light in series, with one leg of the circuit through the UPS relay. so when the relay closes it completes the circuit and the strobe flashes.

Whenever an alert happens that causes the strobe to flash however I get the following message in the logs"A fault exists for integrated Environmental Monitor Output Relay".

Is this saying I am overloading the output relay or just alerting me to the fact the output relay is in operation.

The word "FAULT" scares me!

Any help appreciated!

Cheers,

-Nick

[voidstar_apc · Accepted solution]

It doesn't mean there's an electrical problem. It's alerting you that the relay is not in its normal state.

A normally open relay, when closed, will signal a fault.
A normally closed relay, when opened, will signal a fault.

I hope the word "fault" didn't scare you too much! Perhaps it was a poor choice of words.

[Anonymous user]

Maybe rather than "fault" it could say "Integrated Environmental Monitor Output Relay has operated" and "Integrated Environmental Monitor Output Relay has reset"...?

Something for the firmware / software people to work on maybe.

Thanks for your help and clearing up the confusion.

[Anonymous user]

I got SURT 5KVA and same errors, there hundreds msg sent to me everyday. Can you advise on how to stop this?

[BillP]

what model card is yours? AP9631 or AP9619? can you post your event.txt? you can follow these instructions -> http://nam-en.apc.com/app/answers/detail/a_id/9321

also, what is attached to your NMC? (probe, etc)