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Posted: 2021-06-3007:10 PM
9617 SNMP cards continually falling off the network
This was originally posted on APC forums on 3/31/2010
I have the 9617 SNMP cards that have been failing more and more. I have order more of the new cards but need to get the old ones working at a remote location. I have a tech on-site and we have reseated the card. I see teh mac address in the core switch arp table but it never gets an IP address. I have used teh paperclip reset method to reset to defaults, move the port on the switch, swapped cables and I cannot get it to pick up an IP. I also have teh tech trying locally to configure the card but since its a 9pin serial interface I need a USB adapter. This does not work because teh software that coems with the card assumes com1 which is not the port used when I am using the USB/serial convertor. Any ideas. Would this have to do with teh Comms card which I have had him reset as well.
I also have a card that I can telnet to but I cannot add to the ISX manager. It is setup correctly but wont show up in the manager,.