3000 XL RM battery pack addition

[Anonymous user]

We recently installed a 3000XL to power our non-critical phone system and user switches. We added the additional battery pack physically to the main unit. Do we need to do anything to the Smart-UPS to make it recognize the additional batteries?

[BillP]

hi

yes - you do if you want the UPS to report the correct amount of runtime. If you dont, the battery will still work but you just wont see the correct amount of runtime reported to you.

[check out this article on how to add battery packs|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=63]

*In the article, it mentions powerchute plus. That is the old version of the software - you can now use Powerchute Business Edition or a network management card to do it as well.

hope this helps!

[Anonymous user · Accepted solution]

Hi Josh,
Yes you do have to update the battery pack count on the ups so it will calculate runtime correctly. There are a few different ways to do this. The easiest way to do this is to change it using powerchute business edition or on the network card, if you added one on the ups. The other way you can do it is using hyperterminal, I have included instructions from one of our knowledge base documents below. In most cases you should be changing the count from 0 to 1. If you need any further assistance with this, let me know

To adjust the number of battery packs via a Hyperterminal session:
1. First, EXIT out of the PowerChute plus Server. In the case of Windows NT,
the UPS service must be stopped.
2. From the Desktop, go to: Start |Programs | Accessories | HyperTerminal.
Double-click on the HyperTerminal icon.
3. You will next be asked to choose a name and select an icon. Give it any
name and then click OK. If a message appears which reads "...must install a
modem," disregard it and continue.
4. The port settings are 2400 baud, 8 data bits, 1 stop bit, no parity, flow
control is Xon/Xoff.
5. Click on Advanced and ensure the box labeled FIFO buffer is NOT checked.
6. Click OK twice.

**Please note that if you have the scroll lock on, Hyper-Terminal may not communicate properly with an APC UPS or
accessory.

Once the terminal/hyperterminal window is open, follow these steps:
a. Type "Shift-Y"which should produce an 'SM'
b. Type ">" To see the number of external packs. (A new unit will display
'000.')
c. Type "+" Adds a battery pack
d. Type ">" To see the change in number of external battery packs
e. Type "-" Subtracts a battery pack
f. Type ">" To see the change in number of external battery packs