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Mike-Sutton

Lieutenant

‎2025-08-15

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Mike-Sutton

NetBotz 750 issues with DCE and NBPD0165's

We have a client with an NBRK 0750 unit that keeps dropping out from the DCE and becoming unresponsive every few months. A reboot resolves the connect...

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145 1 1

2025-08-15 02:54 AM

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Mike-Sutton

NetBotz 570 certificate issue

Hi, I have a client that has installed a cert onto a NetBotz 570 and it didnt like it and as now as port 80 is disabled they are unable to log onto th...

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423 0 1

2025-02-25 02:00 AM

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Mike-Sutton

DCE 7.9.0 Upgrade to 7.9.1 package failure

Hi I'm trying to upgrade DCE Server 7.9.0.196 to 7.9.1 I point it to the same .lst file that have used on multiple upgrades so I know its good but it ...

EcoStruxure IT icon_circle EcoStruxure IT forum

1351 1 1

2023-05-23 02:50 AM

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Mike-Sutton

DCE 7.9.3 unable to find devices.

Hi I have upgraded a client to 7.9.3 DCE, I had to do it through restore as wouldn't take 7.9.0 image, I have applied the licenses to the DCE but the ...

EcoStruxure IT icon_circle EcoStruxure IT forum

1132 1 1

2023-02-07 05:56 AM

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Mike-Sutton

DCE Failed

Hi Has anyone got any ideas with this issue or is it a new machine.TIAMike

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925 0 1

2022-11-10 05:19 AM

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Mike-Sutton

DCE Unable to launch to device

Hi All I have 2 questions that i could do with assistance: 1. I have a DCE that wont launch to a device that is sat on its Gb2 network. All devi...

EcoStruxure IT icon_circle EcoStruxure IT forum

2116 1 3

2022-10-05 02:16 AM

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Mike-Sutton

DCE AP9475 does not see bootable media

Hi I'm struggling to carry out a 7.9.0 rebuild on a 2017 AP9475 DCE its running BIOS ver 2.3.2.I have created a 7.9.0 restore USB that i know works as...

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2496 0 6

2022-05-11 03:12 AM

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Mike-Sutton

ITA 9.3 lost user password

Hi I have a client that has lost the password for the user account not root i have this and it works. have tried resetting through linux but it doesn'...

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1654 0 3

2022-03-17 05:39 AM

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Mike-Sutton

ITA User account locked

Hi How do i unlock an account that has been locked TIA Mike

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1174 0 1

2022-03-17 03:34 AM

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Mike-Sutton

ITA 9.3 web client unresponsive

Hi I have installed ITA 9.3 i can browse to the server but when i input user name and password it just sits there is there any ports i need to open ot...

EcoStruxure IT icon_circle EcoStruxure IT forum

2215 0 6

2022-02-09 09:39 AM

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Mike-Sutton

License key redemtion

Hi, DCIM Assets has moved no issues all my assets are there, but can someone tell me how to redeem license keys as i cant see it anywhere on the new s...

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1728 0 3

2021-12-14 01:02 AM

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