NetBotz 750 issues with DCE and NBPD0165's

[Mike-Sutton]

We have a client with an NBRK 0750 unit that keeps dropping out from the DCE and becoming unresponsive every few months. A reboot resolves the connection issues temporarily, but the problem recurs.

Additionally, the three NBPD0165 cameras have dropped out and cannot be re-added. I have performed a complete factory reset on both the Bot and the cameras, but they are no longer detected. The private LAN for the cameras has also stopped assigning IP addresses.

Model: NBRK 0750, NBPD0165, DCE 8.3.0

[JLehr]

Hi @Mike-Sutton,

For faster and more thorough troubleshooting, I recommend that you contact support to discuss this communication issue.