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Multi-Factor Authentication Frequently Asked Questions  

by Lt. Commander SwathiNaidu Lt. Commander in Frequently Asked Questions
‎2025-08-11 12:26 AM
‎2025-08-11 12:26 AM
What is Multi-Factor Authentication (MFA)? Multi-Factor authentication requires users to verify their identity using two or more factors — typically something they know (like a password) ...

Why did I receive an email from SmartConnect?

by Commander CDiggin Commander in Frequently Asked Questions
‎2024-03-22 05:09 AM
1 Like
‎2024-03-22 05:09 AM
1 Like
If you have received an email and you want to know why, choose the type of email you have received from the list below to find out more.   I have received an Upcoming changes to your SmartCo...

Informational UPS Events

by Commander CDiggin Commander in UPS Events
‎2024-03-11 10:05 AM
1 Like
‎2024-03-11 10:05 AM
1 Like
An Informational event does not require attention. These events are displayed in the Event Log page of the Web Portal and are for informational purposes only.   Info...

Warning UPS Events

by Commander CDiggin Commander in UPS Events
‎2024-03-14 10:03 AM
3 Likes
‎2024-03-14 10:03 AM
3 Likes
A Warning event is an event that requires attention. These events are displayed in the Event Log page of the Web Portal.   Warning UPS Events Battery End of Life Exce...

Critical UPS Events

by Commander CDiggin Commander in UPS Events
‎2024-03-14 10:21 AM
2 Likes
‎2024-03-14 10:21 AM
2 Likes
A Critical event is an event that requires immediate attention. These events are displayed in the Event Log page of the Web Portal.   Battery Disconnected Batter...

JACE-8000 Serial Ports Inaccessible After Upgrade to N4.9 and Newer

by Guinan RandyDavis Guinan in Building Automation Knowledge Base
‎2025-05-28 01:04 PM
1 Like
‎2025-05-28 01:04 PM
1 Like
Issue Users who clean-dist or factory restore JACE-8000 to Niagara version 4.1 risk losing the serial ports.   Product Line TAC IA Series Environment I/A Series N4 Jace 8000 ...
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Labels:
  • TAC IA Series

DCE software download links

by Picard EcoStruxureIT in DCE downloads
‎2020-02-28 02:23 AM
1 Like
‎2020-02-28 02:23 AM
1 Like
EcoStruxure IT Entitlements replaced the DCIM Assets portal in December, 2021. If you cannot log in to the EcoStruxure IT Entitlements portal, please contact support.   Set your notificati...

Network Requirements

by Commander CDiggin Commander in Prerequisites
‎2024-03-08 07:45 AM
1 Like
‎2024-03-08 07:45 AM
1 Like
If your SmartConnect-compatible UPS is installed in an enterprise location, it may require additional network configuration to allow your UPS to connect to Schneider Electric cloud services.  ...

Configure SAML single sign on (SSO) in IT Expert

by Picard EcoStruxureIT in Single Sign On (SSO)
‎2021-06-23 11:39 PM
1 Like
‎2021-06-23 11:39 PM
1 Like
Administrator users and partners can configure SAML 2.0 single sign on in the Administration > More > SSO option in IT Expert. Any identity provider (IdP) that supports the SAML protocol is sup...

EcoStruxure Machine SCADA Expert - Installing Python Library (Windows)

by Lt. Commander TomDroll Lt. Commander in Industrial Automation Knowledge Base
‎2025-06-06 04:31 AM
1 Like
‎2025-06-06 04:31 AM
1 Like
Issue I have installed a Python library but EcoStruxure Machine SCADA Expert displays a message stating library not found. Resolution This article describes how to install a Python library ...
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