This section allows you to remotely reboot your UPS device’s outlet groups to assist with equipment troubleshooting. You can also configure Load Shedding to preserve your device’s battery by turning of non-critical loads.
Prerequisites
To access and use these features, you must have the following:
- An active plan for your UPS device. See SmartConnect Subscriptions for more information.
- Two-factor authentication enabled for your account. See the Note under Updating your Profile for more details.
- SmartConnect set to 'Enable - With Ctrl'. This can be manually enabled via the UPS device’s LCD screen. For more information, consult your UPS manual in the section of the page.
- To configure Load Shedding, your UPS device must have at least one Controlled Outlet Group. Load Shedding does not support UPS devices with only a Main Outlet Group.
NOTE: If you do not have an Advanced plan, the section will display a grayed-out image of a Smart-UPS device’s outlet groups. If you have purchased a plan but you do not have two-factor authentication or SmartConnect access enabled, the image will not be interactable.
Reboot
Once you meet the prerequisites, the section displays an image of your Smart-UPS device’s outlet groups: Main Outlet Group and Controlled Outlet Group(s). The button displays a diagram of the back of your UPS and outlet group layout. Click the Edit button to open the dialog where you can provide a name and description for your outlet group(s).
NOTES:
- The Main Outlet Group cannot be turned off on its own. The button will remotely reboot all of your UPS device’s outlets in the Main Outlet Group and Controlled Outlet Group(s).
- Controlled Outlet Groups can only be turned on if the Main Outlet Group is on.
- You cannot remotely reboot your device’s outlet groups if one or more of its outlets are switched off.
- Individual outlets cannot be controlled. They can only be controlled as part of their outlet groups.
- Outlet group names are stored in the SmartConnect Web Portal and not written to the UPS. If you have named your outlet group(s) via the UPS LCD or other applications (e.g. PowerChute Serial Shutdown, Network Management Card), the provided name(s) will not appear in the Web Portal.
Click the button to remotely reboot all of your UPS device’s outlets in the Main Outlet Group and Controlled Outlet Group(s).
Click the button to reboot the outlets in your UPS device’s Controlled Outlet Group.
NOTE: The button name will vary depending on the configured Outlet Group Name. A confirmation dialog will appear before the reboot is initiated.
Once a reboot is initiated, the web portal will display a progress bar, the estimated time remaining, and the current reboot step: Initiating reboot, Reboot in progress, and Confirming reboot.
- The reboot could not be completed at this time. For example, APC Smart-UPS could not contact the UPS or the UPS rejected the reboot request. If there is already a reboot in progress, the new reboot request will be unsuccessful.
- The reboot was completed successfully.
Once you meet the prerequisites, you can configure Load Shedding for your Smart-UPS device. Load Shedding preserves the battery of your UPS for essential loads running on other outlet groups by allowing you to turn-off a Controlled Outlet Group.
NOTES:
- SmartConnect supports Load shedding on UPS devices with at least one Controlled Outlet Group. It is not pre-configurable on UPS devices with only a Main Outlet Group.
- Once Load Shedding is enabled, a Controlled Outlet Group will turn off once it has been in battery operation for 4 minutes. When the power is restored to your device, the Controlled Outlet Group will either turn on immediately or at the delayed time you have configured directly on your device.
Enable/Disable Load Shedding on the SmartConnect Web Portal.
- Visit the Dashboard on the Web Portal and select the UPS on which you would like to enable/disable Load Shedding.
- The UPS Status page for the device will open. Expand the Control Panel and click Enable/Disable.
- The Edit panel will open for the Controlled Outlet Group that supports Load Shedding, move the Load Shedding switch to Enable/Disable and save your changes.
