wiser app

[DkShree]

hello everyone 

here i want to rise a request because our all clints calling same is that wiser is not connecting form mobile app from today.

any big update happens or any firmware coming. If not, how can i resolve this issue for all 

thanks 

Dinesh Kumar

[Cristiano_Carli_Ballola]

An issue concerning the App was reported yesterday
The SE technical team has identified the cause and has developed and deployed a fix.
The issue has been successfully mitigated round about yesterday 1pm (CET).
No further action is required from users — the fix has been applied and is propagating.
Here are some general recommendation.
If users are still exeperiencing issues, you can suggest the followinf steps to speed up DNS propagation on their device:

• Restart the mobile device to refresh network settings.
• Switch to a different network (e.g., from Wi-Fi to mobile data or vice versa).
• Clear DNS cache if possible
  (on Android: airplane mode toggle or DNS cache clearing apps; on iOS: airplane mode toggle).
• Avoid using VPNs temporarily, as they may cache outdated DNS records.