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Posted: 2024-01-15 11:56 PM . Last Modified: 2024-01-19 03:02 AM
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I'm trying to add a new controller (Wiser for KNX) to my account
The controller is a HW v3.1, FW3.0.0, MAC 00:00:54:FC:D7:C3
Apparently the controller is correctly paired with my account, but when the App locates its position,
sending data fails repeatedly and there is no way to complete the procedure.
Any suggestions on how to resolve this issue?
The procedure also failed with the previous firmware version FW2.8.3
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Hello Cristiano,
I checked with R&D and it seems the device is already linked with a certain account (email sent in parallel).
So please delete the account and pair it with the same (already working one) which you shared within the last post.
Regarding the location issue ... here we need to improve the App as it just seems to be an issue with the localisation but in parallel the account feedback comes from the cloud and doesnt show a dedicated mismatch of the controller account.
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Hi Cristiano,
can you please share the details of the first W4K also?
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Hi Thomas,
here are the details of the working controller
Wiser for KNX FW v3.0.0
MAC address: 00:00:54:FC:D7:C9
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Hello Cristiano,
I checked with R&D and it seems the device is already linked with a certain account (email sent in parallel).
So please delete the account and pair it with the same (already working one) which you shared within the last post.
Regarding the location issue ... here we need to improve the App as it just seems to be an issue with the localisation but in parallel the account feedback comes from the cloud and doesnt show a dedicated mismatch of the controller account.
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