Wiser for KNX Cloud access problem

PiotrJakubczyk · ‎2023-01-26

Hello

Is there any problems with Cloud access. Found on twitter that Azure have some troubles, can it affect cloud work? Maybe it is not global?

PiotrJakubczyk · ‎2023-02-01

Since yesterday 31.01.2023 there is update available on Android and iOS but application does not alert that new version available (at least not in my case)

See Answer In Context

David_Navratil · ‎2023-01-26

Hello @PiotrJakubczyk,

Yes there was a problem yesterday with Azure and it affect our cloud connection for the Mobile app.

It was resolved yesterday afternoon, so today Cloud access should be OK.

There was official communication to FO and CCC to inform them from the team.

Are you facing the issues now?

Kind regards

David

Raul_Vasvari · ‎2023-01-26

Hello,

The same problem was reported to me by some clients and they confim that the connection is still not posible.

FZetina · ‎2023-01-26

Hi Piotr

I have discussed with the team and they explained me the details about the issue David mentioned. What we have realized is that after the outage, some controllers automatically reconnect, but some others do not, and in this case, the way to proceed is rebooting them. Once the controllers are rebooted they will automatically re-connect.

We have a new version of the Cloud connector that will soon be released first to validation and then to production that will bring important updates to it and will help in situations like the one from yesterday.

So for the moment, users will need to reboot it. Sorry for the inconvinience.

Fernando Zetina

PiotrJakubczyk · ‎2023-01-27

Administrator of this forum should be able to pin message to forum. Can we next time do this?

I'm afraid that information propagation time for CCC (FO = front office?) is longer than this problem live time.

I get feedback from KNX integrator, after restart problem still persist. After logon to cloud thee is another login window (user, password) and customer is unable to login.

David_Navratil · ‎2023-01-27

Hello Piotr,

Yes we have this problem on the version 3.1.49. We are about to release a next version 3.1.50 and this version is tested and this issue is fixed there.

Kind regards

David

Raul_Vasvari · ‎2023-01-30

Hello David,

Do we have a release date for this? We have to say something to the customers.

We also have several customers who complain that they cannot connect to the cloud. The problem is the same: after entering the cloud credentials for login, it also asks for the controller's credentials (user and password) and even if he enter these data, the client cannot log in.

Best regards,

Raul

PiotrJakubczyk · ‎2023-02-01

Since yesterday 31.01.2023 there is update available on Android and iOS but application does not alert that new version available (at least not in my case)