Wiser KNX reset email

[cristianstritzke]

Hi, i want to reset the mail asociated to a wiser

MAC: 00:00:54:FC:DA:47

What do you need More to name de reset?

[FZetina · Accepted solution]

Hi @cristianstritzke 

Preview

The official procedure is as follows:

1. You must contact the local support in your country so they open a ticket in our support tool (BFO) and there you need to put the details of your request and demonstrate you're the owner of the controller (if you can send the request from the email associated in the controller is great, if this is not possible, then send some ID that validates your name as the accountholder. If you're not the account holder, then we need to validate that you have permission from the owner to do so).

2. This request will be escalated and sent to our teammate who is responsible for handling this.

Thanks

Fernando