U motion Client not work with Wiser for KNX

[Samimul_Islam]

Hi

I'm Shamim from Bangladesh. one of my project we have installed U motion client (MTN6260-0310) and wiser for KNX (LSS100100). U motion can't access the w4k interface. we have tried long time to solve the issue but failed. I have attached the video and picture for more understanding.

Wiser IP address: 192.168.100.34 (FW V2.8.3)

U motion Client: 192.168.100.35 (FW V1.3.4) can't find any update FW in Schneider website.

Can anyone support to solve the problem? 

BR

Samim

[Heribert_Dölger]

Hello 

The firmware of the U.motion client is too old and not compatible with newer version of Wiser4KNX. 

You need to upgrade to version 1.4.4 (it will no longer support Intercom function). 

Please see below links to firmware packages 1.4.3 and 1.4.4.

The first folder contains instruction how to do the upgrade which You strictly have to follow. You have to install each package in the correct sequence and reboot and emty cache after each package. 

https://schneiderelectric-my.sharepoint.com/my?login_hint=SESA110681%40se%2Ecom&id=%2Fpersonal%2Fses...

https://schneiderelectric-my.sharepoint.com/my?login_hint=SESA110681%40se%2Ecom&id=%2Fpersonal%2Fses...

[Samimul_Islam]

Hi,

I can't access your two link to download firmware package. please see the attached file for you.

BR

Samim

[Heribert_Dölger]

Can you please let me know your email address. I then will give you access.

[Samimul_Islam]

Hi,

We have faced a problem with U motion client Touch 10” and Wiser for KNX. U motion can't access W4K visualization where it show invalid login user name and password in CTP but same time access by Laptop. Please see the attached file and drive Link with following information for your better understanding;

1. U.motion client 10”
2. Firmware version of CTP V 1.4.4
3. Serial number of CTP Sn. S2002699.
4. Version of Wiser4KNX V 3.0.0

https://drive.google.com/drive/folders/1PKR9fLWMnIrc4XZB1bnyoBcOlx1tBOQ3?usp=sharing  

We need your valuable support in this regards. Customer is worried for it.

BR

Samim

[WillW]

Check for firmware updates and review log files

[Samimul_Islam]

Hello,

 Please see the below information of firmware. All are updated

1. U.motion client 10”
2. Firmware version of CTP V 1.4.4
3. Serial number of CTP Sn. S2002699.
4. Version of Wiser4KNX V 3.0.0

[Neskettani]

Hello @Samimul_Islam @Mo123 have you found an answer for your problem?

[Samimul_Islam]

Hello @Neskettani 

Till now we did get solution for my problem.  We need your highly support on it.

BR

Samim 

[Samimul_Islam]

Hello @Neskettani 

Please ignore my previous message. 

Till now we did not get solution for my problem.  We need your highly support on it.

BR

Samim

[Heribert_Dölger · Accepted solution]

Hello Samim

I was informed that a customer care center (CCC) case was issued and a colleague is working on it. You will be informed from the CCC about the outcome. 

[SOldatino]

Hi,

I can't access your two link to download firmware package. please see the attached file for you.

[Thomas_Rohde]

Hello SOldatino!

Attached you will find the needed files.
Please be aware that it is really needed to strictly follow the steps given within the pdf.
Also please consider the next threads as I am not able to add more then 140MB to one thread.

[Thomas_Rohde]

Thread2

[Thomas_Rohde]

Thread3 (last one)

[SOldatino]

Thank's so much Thomas.

I did all updates. But the problem as the same. When i put into the "u.motion KNX Server IP Address " this url "http://admin:_Schneider01@192.168.1.100/scada-vis" it doesn't send the Ud and Pw , Wiser (FW3.0) ask me login. If i put in the fields of TCP "admin" and "_Schneider01" with external usb keyboard and mouse Wiser it makes the login to the visualization screen. Also if put the same url in Edge or Chrome i heve the same problem. Why can't i send UD and PW in the url like in the old firmware version of the Wiser? Thx

TCP 192.168.1.102 FW 1.4.4 Mtn6260-0315

Wiser 192.168.1.100 FW 3.0 lss100100

[Heribert_Dölger]

For cybersecurity reason, new version of Wiser is no longer supporting the credentials in the URL to get irect access. It is necessary to manually enter username and password. 

[KNXperts]

Hi Thomas & Heribert,

I have the below products in a project:
1 x LSS100100 Wiser KNX (firmware 2.8.0)

2 x Umotion client touch 10

3 x Umotion client touch 7

And I have the same issue. When the LSS100100 was on firmware version 2.7, SE support previously sent me a special update for the Umotion client touch 10, and a special apk for the Umotion client touch 7. After updating the LSS100100 to 2.8 (because the app Wiser for KNX was discountinued on the play store and app store), the umotion client touch 7 and 10 are not longer connecting to the server. Does the update for the umotion client touch 10 sent above work in our case? And is there an updated apk for the client touch 7 with the new Wiser app?

Thanks.