U motion Client not work with Wiser for KNX

[Samimul_Islam]

Hi

I'm Shamim from Bangladesh. one of my project we have installed U motion client (MTN6260-0310) and wiser for KNX (LSS100100). U motion can't access the w4k interface. we have tried long time to solve the issue but failed. I have attached the video and picture for more understanding.

Wiser IP address: 192.168.100.34 (FW V2.8.3)

U motion Client: 192.168.100.35 (FW V1.3.4) can't find any update FW in Schneider website.

Can anyone support to solve the problem? 

BR

Samim

[Heribert_Dölger]

Hello 

The firmware of the U.motion client is too old and not compatible with newer version of Wiser4KNX. 

You need to upgrade to version 1.4.4 (it will no longer support Intercom function). 

Please see below links to firmware packages 1.4.3 and 1.4.4.

The first folder contains instruction how to do the upgrade which You strictly have to follow. You have to install each package in the correct sequence and reboot and emty cache after each package. 

https://schneiderelectric-my.sharepoint.com/my?login_hint=SESA110681%40se%2Ecom&id=%2Fpersonal%2Fses...

https://schneiderelectric-my.sharepoint.com/my?login_hint=SESA110681%40se%2Ecom&id=%2Fpersonal%2Fses...

[Samimul_Islam]

Hi,

I can't access your two link to download firmware package. please see the attached file for you.

BR

Samim

[Heribert_Dölger]

Can you please let me know your email address. I then will give you access.

[Samimul_Islam]

Hi,

We have faced a problem with U motion client Touch 10” and Wiser for KNX. U motion can't access W4K visualization where it show invalid login user name and password in CTP but same time access by Laptop. Please see the attached file and drive Link with following information for your better understanding;

1. U.motion client 10”
2. Firmware version of CTP V 1.4.4
3. Serial number of CTP Sn. S2002699.
4. Version of Wiser4KNX V 3.0.0

https://drive.google.com/drive/folders/1PKR9fLWMnIrc4XZB1bnyoBcOlx1tBOQ3?usp=sharing  

We need your valuable support in this regards. Customer is worried for it.

BR

Samim

[WillW]

Check for firmware updates and review log files

[Samimul_Islam]

Hello,

 Please see the below information of firmware. All are updated

1. U.motion client 10”
2. Firmware version of CTP V 1.4.4
3. Serial number of CTP Sn. S2002699.
4. Version of Wiser4KNX V 3.0.0

[Neskettani]

Hello @Samimul_Islam @Mo123 have you found an answer for your problem?

[Samimul_Islam]

Hello @Neskettani 

Till now we did get solution for my problem.  We need your highly support on it.

BR

Samim 

[Samimul_Islam]

Hello @Neskettani 

Please ignore my previous message. 

Till now we did not get solution for my problem.  We need your highly support on it.

BR

Samim

[Heribert_Dölger · Accepted solution]

Hello Samim

I was informed that a customer care center (CCC) case was issued and a colleague is working on it. You will be informed from the CCC about the outcome.