KNX and Google Home

[Stranged]

Hello everyone, I am having a problem with Google Home when using it with my KNX devices. When I activate a device using its respective physical key, its status is not updated in the application.

[Thomas_Rohde]

Hello Stranged,
did I understand your topic correctly in the way that you can control in general the dedicated devices by the use of google home but only the feedback is not correctly represented?
Can you please share more details like screenshots, video etc?

[Stranged]

In the wiser it appears that the status of the lights is "On" and within the Google Home it appears as "Off". Physically it is turned on.
This error in the reading of states happens when turning on/off several lights at the same time, we managed to minimize it by slowing down the turning on of each one by 200-400 ms, but when turning off the entire house it fails again (in addition to being visually annoying for the client have a 400ms delay in their lights).

[Thomas_Rohde]

Hi Stranged,

ok, good that you found somehow a direction to solve the issue!
Can you please share with me the information of FW-Version of the W4K and the load of the device?

And what is your KNX-Telegramm-Load?

[Stranged]

Hello! Sorry for the delays, here is the requested information.

[cristianstritzke]

Hi @Thomas_Rohde mi name y Cristian, and i work with @Stranged. Do you have any solution? we have to give a solution to the client

[Thomas_Rohde]

Hi Cristian,

sorry for the late reply but I was the last week on a busines trip.
Regardiung your topic ... just to be sure ... the feedbacks in KNX are arriving properly?

[Thomas_Rohde]

Hi Cristian,

I got the feedback that this is a inherent feature of google home.
It does not get pushed feedback it looks for feedback whenever it wants to. the problem is on googles side.
To see the status you have to refresh the google home app.

[cristianstritzke · Accepted solution]

Hi Thomas,

Google says that is something about schneider

 

[Thomas_Rohde]

Hi Cristianstritzke,

thats interesting! Can you please copy the text here in the chat?
The picture is pretty small to identify properly the text to convert it into english.
Many THANKS for your help and understanding.

[cristianstritzke]

Hi Thomas, this is the text, in spanish:

Hola:

Gracias por ponerte en contacto con el equipo de atención al cliente de Google Nest.
Según lo que nos comentas es muy probable que sea un problema de compatibilidad. En este caso te recomendamos ponerte en contacto con el soporte de la marca que estas usando en tu hogar, ya que nosotros no tenemos el conocimiento de como trabaja cada una.
Puede suceder que en la aplicación de cada marca funcionen correctamente, pero que en Google Home no. Esto se debe a que cada marca se adapta a la App Google Home para que puedan trabajar por medio de nuestra interfaz. Por esta razón, es mejor contactar con el soporte de la marca indicada.

Kind regards