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KNX and Google Home

SpaceLogic KNX Forum

Schneider Electric SpaceLogic KNX forum to get support and share knowledge including selection, installation and troubleshooting for spaceLYnk, Wiser for KNX, eConfigure KNX, SpaceLogic KNX Hybrid module and other topics.

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Thomas_Rohde
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Stranged
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Posted: ‎2024-05-14 01:19 PM . Last Modified: ‎2024-07-14 11:39 PM

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‎2024-05-14 01:19 PM

KNX and Google Home

Hello everyone, I am having a problem with Google Home when using it with my KNX devices. When I activate a device using its respective physical key, its status is not updated in the application.

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cristianstritzke
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Posted: ‎2024-06-11 05:04 PM

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‎2024-06-11 05:04 PM

Hi Thomas,

Google says that is something about schneider

HomeSupport.jpg

 

See Answer In Context

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Thomas_Rohde
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Posted: ‎2024-05-21 06:26 AM

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‎2024-05-21 06:26 AM

Hello Stranged,
did I understand your topic correctly in the way that you can control in general the dedicated devices by the use of google home but only the feedback is not correctly represented?
Can you please share more details like screenshots, video etc?

 

Kind regards
Thomas

Application Design Engineer
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Stranged
Ensign Stranged
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Posted: ‎2024-05-21 12:53 PM

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‎2024-05-21 12:53 PM

Imagen de WhatsApp 2024-05-21 a las 11.56.21_fad8b263.jpgImagen de WhatsApp 2024-05-21 a las 11.53.40_e93a911c.jpg

In the wiser it appears that the status of the lights is "On" and within the Google Home it appears as "Off". Physically it is turned on.
This error in the reading of states happens when turning on/off several lights at the same time, we managed to minimize it by slowing down the turning on of each one by 200-400 ms, but when turning off the entire house it fails again (in addition to being visually annoying for the client have a 400ms delay in their lights).

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Thomas_Rohde
Sisko Thomas_Rohde Sisko
Sisko

Posted: ‎2024-05-22 11:30 PM

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‎2024-05-22 11:30 PM

Hi Stranged,

 

ok, good that you found somehow a direction to solve the issue!
Can you please share with me the information of FW-Version of the W4K and the load of the device?
2024-05-23_08h23_16.png

And what is your KNX-Telegramm-Load?
2024-05-23_08h28_57.png

 

Kind regards
Thomas

Application Design Engineer
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Stranged
Ensign Stranged
Ensign

Posted: ‎2024-05-31 04:43 AM

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‎2024-05-31 04:43 AM

Stranged_0-1717155706832.png

Stranged_1-1717155748410.png

Hello! Sorry for the delays, here is the requested information.

 

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cristianstritzke
Ensign cristianstritzke
Ensign

Posted: ‎2024-06-06 07:44 AM

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‎2024-06-06 07:44 AM

Hi @Thomas_Rohde mi name y Cristian, and i work with @Stranged. Do you have any solution? we have to give a solution to the client

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Thomas_Rohde
Sisko Thomas_Rohde Sisko
Sisko

Posted: ‎2024-06-10 12:22 AM

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‎2024-06-10 12:22 AM

Hi Cristian,

sorry for the late reply but I was the last week on a busines trip.
Regardiung your topic ... just to be sure ... the feedbacks in KNX are arriving properly?

Kind regards
Thomas

Application Design Engineer
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Thomas_Rohde
Sisko Thomas_Rohde Sisko
Sisko

Posted: ‎2024-06-10 12:56 AM

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‎2024-06-10 12:56 AM

Hi Cristian,

I got the feedback that this is a inherent feature of google home.
It does not get pushed feedback it looks for feedback whenever it wants to. the problem is on googles side.
To see the status you have to refresh the google home app.

 

Kind regards
Thomas

Application Design Engineer
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cristianstritzke
Ensign cristianstritzke
Ensign

Posted: ‎2024-06-11 05:04 PM

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‎2024-06-11 05:04 PM

Hi Thomas,

Google says that is something about schneider

HomeSupport.jpg

 

Reply
Thomas_Rohde
Sisko Thomas_Rohde Sisko
Sisko

Posted: ‎2024-06-11 11:22 PM

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‎2024-06-11 11:22 PM

Hi Cristianstritzke,

thats interesting! Can you please copy the text here in the chat?
The picture is pretty small to identify properly the text to convert it into english.
Many THANKS for your help and understanding.

 

Kind regards
Thomas

Application Design Engineer
Reply
cristianstritzke
Ensign cristianstritzke
Ensign

Posted: ‎2024-06-13 06:14 PM

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‎2024-06-13 06:14 PM

Hi Thomas, this is the text, in spanish:

 

Hola:

Gracias por ponerte en contacto con el equipo de atención al cliente de Google Nest.
Según lo que nos comentas es muy probable que sea un problema de compatibilidad. En este caso te recomendamos ponerte en contacto con el soporte de la marca que estas usando en tu hogar, ya que nosotros no tenemos el conocimiento de como trabaja cada una.
Puede suceder que en la aplicación de cada marca funcionen correctamente, pero que en Google Home no. Esto se debe a que cada marca se adapta a la App Google Home para que puedan trabajar por medio de nuestra interfaz. Por esta razón, es mejor contactar con el soporte de la marca indicada.

 

Kind regards

 

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