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Issues Accessing Wiser for KNX LSS100100 After Hardware Reset

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Wiser for KNX : logic controller

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R0mul0Ferraz
R0mul0Ferraz
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Posted: ‎2024-10-12 06:35 AM

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‎2024-10-12 06:35 AM

Issues Accessing Wiser for KNX LSS100100 After Hardware Reset

Olá,

No momento, estou enfrentando problemas com um dispositivo **Wiser for KNX LSS100100** que foi instalado em 2020 no site de um cliente. O dispositivo era protegido por senha e, como a empresa que o instalou originalmente não está mais disponível, não tenho acesso à senha do administrador.

Eu realizei um **Hardware Reset** seguindo as instruções do manual (segurando o botão de reset por 10 segundos). O reset restaurou com sucesso o endereço IP do dispositivo para o padrão de fábrica **192.168.0.10** e apagou todas as configurações anteriores. No entanto, a **senha do administrador não foi resetada**, e ainda não consigo acessar as configurações avançadas.

Além disso, ao tentar efetuar login no dispositivo, ele continua **carregando sem dar nenhuma resposta**, impedindo-me de acessar a interface administrativa.

As luzes indicadoras no dispositivo estão funcionando normalmente, sugerindo que o hardware está operacional. No entanto, sem acesso administrativo, não consigo executar uma **Reinicialização de Software** ou tentar uma atualização de firmware.

Gostaria de saber as opções disponíveis para:

  1. **Redefinindo a senha do administrador** com acesso limitado.
  2. **Atualizar o firmware** sem precisar da senha do administrador ou se houver alguma etapa adicional que eu possa seguir para restaurar totalmente o acesso ao dispositivo.

Agradeço qualquer orientação e possíveis soluções.

Atenciosamente, 

Rômulo Ferraz

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