Somove scaning wrong IP adress when storing to device.

njsheehan · ‎2023-03-09

I have created all my config files for my ATV VFDs. It seemed to work for 4/5 drives but the last drive is giving me some problems. I go into somove and edit the connect/scan so it is scanning the correct range, I click apply and okay. Then I back out and click store to device to I can upload the config to my VFD. When somove starts its scan it starts to scan a different range then I had entered, so in return I don't see my drive. Am I missing a hard coded IP setting? Why won't it scan the range I gave it.

LeoLazzaro · ‎2023-03-13

Hi Nathan :
Thanks for your question .

It is very strange that is working in 4 drives , and not in the last one , because this scan funtionality is not linked with the drive directly. For one side could you share with us SoMove Version , DTM version, IP range and ATV model ?It is always recomended to use last Version of SoMove and DTM. Where are you based? I think that will be better to follow this topic with the local customer care center in order to track it until find the solution.
Thank you in advance

Leonardo Lazzaro

Global Offer Manager ATV Process

See Answer In Context

LeoLazzaro · ‎2023-03-13

Hi Nathan :
Thanks for your question .

It is very strange that is working in 4 drives , and not in the last one , because this scan funtionality is not linked with the drive directly. For one side could you share with us SoMove Version , DTM version, IP range and ATV model ?It is always recomended to use last Version of SoMove and DTM. Where are you based? I think that will be better to follow this topic with the local customer care center in order to track it until find the solution.
Thank you in advance

Leonardo Lazzaro

Global Offer Manager ATV Process