Unable to poll alarms from Get/AlarmEvents in Smart Connector

[Swetha_S]

In our system we need to get get the alarms from EBO to smart Connector

We need to get all the active alarms from the EBO in the smart connector

we first tried with Get/Alarms

but bulk retrieval is not possible so in forum we have came through Get/AlarmEvents

While using Get/AlarmEvents we are getting  Error: Authorization has been denied for this request

Attached the screen capture also

Guide as what we need to configure in the EBO or in smart connector

to rectify this error and to get all the active alarms in the smart connector

With Regards,

Swetha

[FredrikAlmgren]

Are you logged in with a valid user in the upper right corner? The frame around user/password should turn green when properly logged in IIRC.

[Swetha_S]

Yes we have logged into admin account

We try to take all active alarms in the smart connector 

But we are getting authorization has been denied for this request error

Attached the necessary files for the reference 

Help as to resolve the issue

[FredrikAlmgren]

Are you sure the login token is not expired? I get the same error 5 minutes after logging in due to the token expiring. Before that it works fine. The timeout can be set in the endpoint.

[SteveGregory · Accepted solution]

As suggested, it would appear that you are not actually logged in. The Username and Password boxes should have a green box around them if you are actually logged in. If you are having an issue logging in, make sure EWS is enabled and 'redirect http to https' is not ticked in the EBO set up (unless you are actually using HTTPS between the SmartConnector and EBO).