SMT1500IC Lost communication

[Starflashbully]

Hello together, 

I'm from Germany and I've been using the USV mentioned above since 2019 with no problems. This night I got an Email which said that the USV lost communication. In the Dashboard there is a textbox which says that there a upcomming network changes... Did there go something wrong?

I can ping the IP of the USV, it's registered in my home-LAN and I haven't changed anything... does anybody know what the problem could be? I've also tried to reset the Smartconnector...

Thanks for your help!

[JPl]

Hi! I also have this problems with my Smart UPS SMC1500-I. I installed my UPS 12/01/2023 and were OK, but this time (since 20/01) I get critical status " Communications Lost". Ping - Ok. I've also tried to reset the Smartconnector... but situation don't change.

[Starflashbully]

Hi @JPl, Have you tried to reset the USV, too or just the Connector by pressing up and down Button for 5 seconds?

[JPl]

Hi! Yes I tried to reset UPS:

1. by pressing up and down Button for 5 seconds. 

2. by shut down electro

3. change configuration in menu (pressing up and down Button for 2 seconds)

... but situation didn't have changed.

But today, when I got your e-mail, I open smart connect Web and

all OK. 

I don't understand, but may be it is site's problems?

[Starflashbully]

It seems to me that every night between 3 and 4 am the connection is lost, and during the day it reconnects by itself. This is happening since Jan 20th. 

[JPl]

OK. Thanks for info. Think, I will control this situation.

[JPl]

Hi! For information! This moment (Time - 15:37) - communication lost!!! Ping - Ok. 

[Starflashbully]

Hey 🙂 Where do you come from? Here it is 14:45, connection is good at the moment. 

[JPl]

I am from Latvia! 🤗

[Starflashbully]

Ok, really just one hour in front of us here in Germany. I would have thought that your next disconnect  should be this night between 4 and 5 am in your timezone.

Can you check in your history if the disconnects are always at this time?

[JPl]

Hi! Situation in this morning (7:50)! I have 2 UPS with SmartConnect.

[Starflashbully]

Hey 🙂 I've written some Mails to the APC Support and today I got the answer that they figured out a problem on their platform which should be ok until next week.
I hope this will solve our problems then 🙂

[JPl]

Hi! Thank you for info.

Key words - "until next week" . 🙂 Will waiting....

Can you give me APC support email? 

Thanks.

Good weekend!!!

[Starflashbully]

HI! What do you mean with APC Support Email? Do you still have disconnects? 

Best greetings!

[JPl]

Hi! I'm going to write them e-mail, because situation don't change. Look ....

[Starflashbully]

Good Morning! I've also still the same problems, every night it is disconnecting. I've called them via the Support Page. A ticket was created then. Maybe this helps?

Best greetings!

[JPl]

Hi! Thank for you info. Yesterday I also wrote e-mail in Support. A ticket was created then, and today I see a good result. All my APC have a good smartconnect!!! I hope - will be OK 🙂