License upload not valid

[mpatel_knightwa]

We tried to set up the smart connector server and used a license token to generate the license for continuum alarm extension, but Smart Connector license server keep on going to the same upload license screen beside valid license upload. we have tried both the option of applying license token and manual license upload, but it's not going through.

[JeffBowman · Accepted solution]

Hi Mitul,

You will actually need two licenses for this to work.

1. Smart Connector Framework License: The first one is the license for the Smart Connector framework itself.
2. Continuum Alarms Extension License: The second one, which I believe you have already gotten by following the instructions on the Extension's marketplace space, is the one for the Continuum Alarm's extension itself. This license by itself, will not make Smart Connector run.

To get the license for #1, follow the manual steps, but instead search for "SmartConnector". See the below screenshot.

Depending on where you are installing this, select the license that pertains to you (Make sure to get the 2.3 version). The evaluation license is a 30 day license, the developers license is a 90 day license, and the Commercial is a permanent license. Follow the instructions on the screen for each, and upload this license to the SmartConnector portal. After you do that, hopefully this will fix the issue you are seeing.

Let me know!

Regards,

-Jeff

[mpatel_knightwa]

Thank you, Jeff, for the prompt response. We were able to fix the issue with your answer.