Endpoint switched port to 8082 and cannot acces portal

[APA]

Hi,

Our customer has a strange problem. Portal site stopped responding and swagger started responding from the localhost:8082.

He cannot access the portal site anymore? Is there a config file or some way to change ports manually?

[Erwin-vd-Zwart]

Hi,

This config is stored in the SQL DB, you could try to execute this command on the DB with MSSMS (please write down the original value when different then default http://127.0.0.1:8082 so you can go back to the original URL)

Stop services first

UPDATE [SmartConnector.Service].[dbo].[Settings]
SET Value = 'http://127.0.0.1:8088'
WHERE Name = 'PortalAddress';

After this start the service again and you should be able to open the portal on port 8088 now

[MaximeLaudren]

Hi,

To follow-up with Erwin reply, you can check in the logs: C:\ProgramData\SmartConnector\Logs

Check if the service is running correctly, and if there is no error.

Max

[Erwin-vd-Zwart]

@MaximeLaudren 
If an endpoint is answering on 8082 the service has to be running so only option is  a port conflict, this cannot happen suddenly  so I suspect that someone made a configuration mistake.

[MaximeLaudren]

@Erwin-vd-Zwart , Yes conflict is one possibility.

Either a new application installed is using the same port, or someone have changed portal port for the SC.

The logs might show some details if port is already used or as changed.

Inside the DB, checking what's the port actual value may provide one of the answer:

SELECT * FROM [SmartConnector.Service].[dbo].[Settings]
WHERE Name = 'PortalAddress';