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Posted: 2024-05-20 03:01 AM
Wiser App v 3.7.3 (latest)
iOS 17.4.1 (latest)
Every time I start the app I'm prompted to 'Connect' and must manually type my password each time.
Is this by design?
If I enter the password and connect, it is able to control the cBus network. The password is never saved between sessions.
I have tried the 'Edit {site name}' option, in the app, and changed / changed back settings and saved with the password, but to no avail - the app still insists on prompting for the password to connect.
If it stays like this the app will be effectively useless. I'm not go through entering a secure (long / complex) password every time I want to control the app.
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Posted: 2024-05-21 06:20 AM
Hello Steve 🙂 First of all I apologize for the inconvenience and I hope you're doing great.
As it seems to be a bug I would suggest you to contact our support for this. Are you based in UK? if Yes I let you contact us through one of those two ways: 0333 6000 622 or email support@schneider-electric.zendesk.com
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Posted: 2024-05-22 09:33 AM
Hi,
Thank you for the contact details. However, on reporting the issue via the suggested email address I got the reply shown below. I've reported via the link below and will see what happens.
You've come hrough to the incorrect support desk. We deal with WISER home app and not WISER 2. You can ontact the correct tteam to ádvise you here:-
https://www.se.com/uk/en/work/support/
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Posted: 2024-05-27 07:37 AM
Where are you based Steve please? 🙂
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Posted: 2024-05-27 11:53 AM
UK
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