iOS Wiser 2 app will not save password

[steve4690]

Wiser App v 3.7.3 (latest)

iOS 17.4.1 (latest)

Every time I start the app I'm prompted to 'Connect' and must manually type my password each time. 

Is this by design?

If I enter the password and connect, it is able to control the cBus network. The password is never saved between sessions.

I have tried the 'Edit {site name}' option, in the app, and changed / changed back settings and saved with the password, but to no avail - the app still insists on prompting for the password to connect.

If it stays like this the app will be effectively useless. I'm not go through entering a secure (long / complex) password every time I want to control the app.

[Maude.wiser.]

Hello Steve 🙂 First of all I apologize for the inconvenience and I hope you're doing great. 

As it seems to be a bug I would suggest you to contact our support for this. Are you based in UK? if Yes I let you contact us through one of those two ways: 0333 6000 622 or email support@schneider-electric.zendesk.com

[steve4690]

Hi,

Thank you for the contact details. However, on reporting the issue via the suggested email address I got the reply shown below. I've reported via the link below and will see what happens.

You've come hrough to the incorrect support desk. We deal with WISER home app and not WISER 2. You can ontact the correct tteam to ádvise you here:-
https://www.se.com/uk/en/work/support/

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[Maude.wiser.]

Where are you based Steve please? 🙂

[steve4690]

UK

[Maude.wiser.]

Hello Steve 🙂 

Sorry for the late reply, what are you referring to with Wiser 2? What is the name of your app?

Regards, 

[Maude.wiser. · Accepted solution]

Hello, did you go to the 3.7.4 version? It should fix the problem, if not please follow the text below:

[steve4690]

Hi,

Yes, the software update fixed it, thank you.

I’m sure I had responded… though clearly not on the forum, here! App has been working since.

The app sometimes gets out of step with the physical network; where all circuits/lights will be shown as off, regardless of their actual state. Switching a couple of times via the app gets individual lights back in step for the session. Each time this happens I reboot the Wiser 1 unit and the app is then able to see the proper status. Wiser 1 often loses the time. Not sure why you don’t sync time from a connected app device automatically. Or at least notify user that network time is wrong. I know that the time can be re-synchronised in the app menus.

Thanks for following up though.