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Posted: 2024-04-1201:16 AM
Wiser socket doesn't reset
Hi. I've had a wiser socket running as a range extender and timer socket for a while now but my app is showing over the last few days that it is offline / no signal. I've tired several times to reset with the 3 pushes and then 10 seconds but it just flashes blue and does not reset. I've also tried different sockets, especially very close to the hub but nothing works. Is this now faulty? Incidently, I've just recently updated the app. Could this be the problem, or if not, any suggestions please.
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Posted: 2024-05-2706:38 AM
Hello,
How are you doing ? I was wondering if you could contact our technical support as it seems to be a bug: 0333 6000 622 or support@schneider-electric.zendesk.com