Wiser home app Login

[BartinFrance]

I use the Wiser Home app on an iPhone 12 iOS 18.6.2. I have two hubs, so I have to log in and out with my email address and password to switch between hubs. This information is stored in my smartphone's ‘Passwords’ app. The strange thing is that this information is entered incorrectly (automatically). The password is entered in the username field, and nothing is entered in the password field... Does anyone have any idea what is going wrong?

[David_SE · Accepted solution]

Hi @BartinFrance ,

Thanks to share with us your experience. Perhaps something is wrong in the record of your Wiser Home credentials in the iOS passwords app.

Don't hesitate to contact our local customer support to analyze your unexpected behaviour.

Customer support contact 

BR

David

[BartinFrance]

Good evening, thank you for your response...
Since yesterday, this problem has been resolved without me changing anything in my iPhone settings.
So I don't know what the problem was, but now it's working properly.
Now we're waiting for a permanent solution so that we don't have to keep logging out and logging in to change homes.
Thank you.