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Wiser and thermostat S520619

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Femile
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Posted: ‎2023-11-08 11:56 PM

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Posted: ‎2023-11-08 11:56 PM

Wiser and thermostat S520619

i installed S520619 but in documentation it's possible to change the statut cold or Hot by button but in iPhone with the last version I don't have the button.

it's problem with initialization P1 or P2 or P3 ?

I need this fonction 🙂

the Schneider support send me the complete documentation but don't have the same result 

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Maude.wiser.
Lieutenant Maude.wiser. Lieutenant
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Posted: ‎2024-11-11 08:33 AM

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Posted: ‎2024-11-11 08:33 AM

Bonjour @Femile, 

Veuillez nous excuser du délai de réponse, avez vous pu contacter le support France pour ces sujets ? 

Si non, les voici :

  • Par téléphone au 01 85 14 87 70
  • Par e-mail au support.particuliers@se.com
  • Par tchat sur le site https://shop.se.com/fr/fr/aide-et-support

Bonne soirée, 

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Femile
Crewman Femile
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Posted: ‎2023-12-17 01:01 AM

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Posted: ‎2023-12-17 01:01 AM

 

Mon retour après 1 mois d'utilisation.

La température affichée n'est pas bonne elle change de 2 ou 3 degrés en quelques secondes.

Le relais ne s'enclenche pas jusqu'a que la température de consigne soit atteinte c'est incompréhensible, C’est quand même le but du thermostat.

L’application indique que le thermostat est en chauffe alors que le voyant sur celui-ci n'est pas allumé.

Ce produit n’est pas conforme ou le paramétrage n'est pas adapté, je comprends qu'il ait eu du mal à sortir et que l'annonce et la disponibilité ai été très longue, mais ce n’est pas encore ça.

Aucune nouvelle du support ?

Attendez avant d'acheter ce produit moi j'en ai 3 et je pense abandonner cette solution qui n'est absolument pas économe.

My feedback after 1 month of use.
The temperature displayed is not good, it changes by 2 or 3 degrees in a few seconds.
The relay does not activate until the set temperature is reached, it is incomprehensible. This is still the purpose of the thermostat.
The application indicates that the thermostat is heating even though the indicator light on it is not lit.
This product is not compliant or the parameter is not suitable, I understand that it had difficulty getting out and that the announcement and availability took a very long time, but that's not it yet.
No news from support?
Wait before buying this product, I have 3 and I am thinking of abandoning this solution which is absolutely not economical.

 

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Femile
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Posted: ‎2024-09-07 06:36 AM

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Posted: ‎2024-09-07 06:36 AM

Hello

I have another Bug 🙂 

in cooling mode when the thermostat is off and the temperature exceeds 30 degrees the thermostat switches on, it is not very efficiency 

no feedback to support .

 

 

 

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Maude.wiser.
Lieutenant Maude.wiser. Lieutenant
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Posted: ‎2024-11-11 08:33 AM

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Posted: ‎2024-11-11 08:33 AM

Bonjour @Femile, 

Veuillez nous excuser du délai de réponse, avez vous pu contacter le support France pour ces sujets ? 

Si non, les voici :

  • Par téléphone au 01 85 14 87 70
  • Par e-mail au support.particuliers@se.com
  • Par tchat sur le site https://shop.se.com/fr/fr/aide-et-support

Bonne soirée, 

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