Insights+ check just spinning

[svaalbard81]

Hey,

When I use the wiser home app and go into settings to Unlock Insights + it takes me to the eligibility check.  However when I click this it just says "Checking your eligibility" and spins.  I've left it for ages at this stage (as I know it says it will take a few minutes) but it just spins.

[terry.n]

I have the same issue, been trying for about 3 weeks.

[JoshM]

Yup same here...

[Maude.wiser.]

Hello,

How are you doing ? I was wondering if you could contact our technical support as it seems to be a bug: 0333 6000 622 or support@schneider-electric.zendesk.com

Thanks in advance,