Wiser Micromodule W50110 Switch Stuck on

[trent_IPac]

Hi,

I had a set up using the 5 Micro Modules to control 5 different lighting circuits.

All circuits have the same number of lights and draw similar load currents (much less than 10A).

Two of these Five modules are working fine, the other three modules have failed. They were non-responsive, However, after a day, two of the three that failed have come back online and are responsive.

Wondering if anyone has experienced this, or come across it?

Any feedback would be great.

Thanks

[David_SE]

hi @trent_IPac ,

Sorry to read that unexpected behaviour, did you already contact our local customer support ?

Are you able to share the MAC address of your Wiser hub ?

Thanks.

BR

David

[trent_IPac]

Hi David,

This was connected to EBO, without the use of a wiser hub.

[David_SE · Accepted solution]

Hi @trent_IPac ,

Thanks for your update. The Wiser device integration in EBO is not full features, the unexpected behaviour detected with such Wiser micromodule is not due to the device but on the EBO integration.

BR

David 

[Iamo_IPac]

Hi @David_SE,

Is there another product which could be used to substitute the wiser and have a similar desired outcome?

[David_SE]

Hi @Iamo_IPac ,

Please contact your local customer support to identify the right substitution product.

Thanks.

BR

David