Unable to connect to Wiser 2nd generation, first try

AlainC · ‎2024-11-15

I received my 2nd generation wiser hub few minutes ago.
I followed the instructions, installed the App on my Android phone and tried to add the device.
The SSID is found, but I'm unable to connect the the bu's WiFi (the green light is flashing quicly).
Neither with the QRCode (it is well detected but the connection aborts) nor with the passwd from the sticker (the one on the outside as well as the one on the inside)...

What can I do ?

AlainC · ‎2024-11-15

I finally found a way to connect : I tought the password was endins by -tY-y1, in fact it was -tY-yl (there is no visible difference on the stickers !). By typing this, I was able to connect to the hub's WiFi.

The problem is then solved for me, but this does not explain why the QRCode was not working 🤔...

See Answer In Context

AlainC · ‎2024-11-15

I finally found a way to connect : I tought the password was endins by -tY-y1, in fact it was -tY-yl (there is no visible difference on the stickers !). By typing this, I was able to connect to the hub's WiFi.

The problem is then solved for me, but this does not explain why the QRCode was not working 🤔...