Migrated to Schneider Home Application and daily kWh is incorrect

[richw68]

My Wiser energy monitor was recently migrated to the Home application and I have notice my daily kWh is drastically off.  Has anyone seen this?  Is Schneider working on this issue?

[prepare3envelopes]

Yes mine is substantially off when compared to my electric meter. I'm using around 40-45kwh daily but Schneider Home only reports around 25kwh usage.

[David_SE]

Hi,

Thank you for sharing your feedback. This issue was investigated by our team and has now been resolved. If you're still seeing discrepancies, please reach out to CCC so we can take a closer look.

BR

David

[Tstu69]

Not fixed. Mine shows nothing in daily activity 

[richw68]

Can you please share the version of the app that this is supposed to be resolved in?  My app is version 1.14.6 and still seems incorrect.  Can anyone else on this thread check their usage and compare as well?

[Tstu69]

They just released an apology. Nice but super late. Saying that app version is the fix. My activity still totally blank.

[prepare3envelopes]

1.14.6 is the latest version, so if usage is still wrong then I'm guessing it's not really fixed.

[David_SE]

Hi @Tstu69 , @richw68 and @prepare3envelopes ,

Sorry to share with you, not completed information. You will not see a new app version, the correction will be deployed at Cloud level.

I will keep you inform when it is done.

BR

David

[prepare3envelopes]

@David_SE, on 9/1 in this thread you said the energy usage issue was already resolved. It sounds like that wasn't the case and it's still being worked on?

[RandyDavis]

@prepare3envelopes It looks like the daily consumption is accurate again.  Mine is back since 9/11.

[Tstu69]

Mine isn’t 

[David_SE · Accepted solution]

Hi @Tstu69 , @richw68 and @prepare3envelopes ,

Just to inform you that our team started to deploy the Cloud correction. We expect that the process will be ended end of September..

If it doesn't solve your personal issue, don't hesitate to contact our local customer support.

BR

David

https://www.se.com/ww/en/work/support/