HubR disconnects every 6 minutes

[Carlnrtn]

• Hi,

Hopefully someone can help here because I'm totally at a loss.

My HubR is dropping every 6 minutes. It's connected via WiFi with signal of -52. Very little interference on the 2.4Ghz, my scanner doesn't pick up any other SSIDs.

It has a reserved IP via DHCP with a lease timer of 2 hours.

Every 6 minutes, on the dot, it drops out. Continuous ping running and it will lose about 5 pings before reconnecting. It is not disconnecting from the WiFi network.

I have run a packet capture, and can see it stops responding to pings, it initiates 802.1x (why? This isn't configured on my network) and then I see it broadcast a DHCP discover.

It's like it's just dropping its IP address.

I've tried factory reset, I've tried tweaking all kinds of settings on my network. Still I can't get it to stay stable. No other devices on my wireless have any issues like this.

It's a massive shame users don't have the ability to view logs from the device itself.

Is anyone able to offer any advice on this?

[nischaypond]

Hi @Carlnrtn  could you please give me your MAc address to check and also raise a support case with your local Wiser customer support? They can help you replace the device if it's faulty.

[Carlnrtn · Accepted solution]

Apologies for late reply. I've managed to sort it.

I ran some packet captures and could see every minute the device was sending a ping to 1.1.1.1 and it's local gateway. My firewall blocked any ping/http/https access to the local gateway, so it was failing 5 pings to the local gateway and on the 6th attempt it reset the TCP/IP stack. I opened up ICMP to the Wiser on the firewall and it's been stable ever since.