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Hi, I have been using the Drayton system (hub and radiator thermostats) for more than a year and so far is satisfactory. However, I don't know why in the last two days, we couldn't connect to our hub / thermostats from app in the morning. WiFi / internet connection is fine during our investigation. We also tried power cycling the hub and it didn't help. At the end, we can only re-do the setup on the hub and re-pair all the thermostats one by one to resume the system to normal. The mobile app version we're using is 6.9.2 (Build 1630).
Please find the below photos of the hub and radiator taken during the 'disconnected' moment.
For your information, we do turn off the WiFi router before sleep and power it on again in the next morning. The hub was able to connect to the same WiFi network in the morning and resume working in the past year. Just don't understand why it could not achieve the same connection in the past two days and we don't want to reset the hub and re-pair the thermostat EVERY morning (nor keep the WiFi router powered all night long).
We would appreciate if a Wiser expert can assist and solve our problem.
@wiser
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