Support for the SolarPack 410 is no longer available as of 1 July 2021

[MartinChartrand]

Support for the SolarPack 410 (a formerly Control Microsystems product) is no longer available as of 1 July 2021.

Why this End of Support?

Support for the SolarPack 410 is being ended because:

• Year-over-year sales (and requests for support) have shown that the product is no longer relevant to our customers
• Technology and customers’ requirements have evolved and, thus, have made the SolarPack offer obsolete
• The product is based on obsolete components which have come to their end of life

What does the End of Support Effect?

The end of service includes the SolarPack 410 and the ability to purchases spares and accessories for it.

• TBUS410-xxxx-xxxx, SolarPack 410, Solar-powered single-run flow computer, includes LCD Display 2 line x 20 characters
• TBUM298507, SOLARPACK 410 Replacement Board

Does this DMDI affect any SCADAPack Smart RTU products?

No.

When does the End of Support take effect?

01 July 2021; after this date repair service on these products will no longer be available.

Technical support will continue to be available for the SolarPack 410 on a best-effort basis, only.

Technical Support:

Level 1 and 2 support will be provided through the individual countries. Level 3 support will be available through the Technical Support team located in Canada.

• Direct Worldwide: +1-613-591-1943, Email: supportTRSS@se.com
• North America: 1-888-226-6876, toll free (Monday to Friday 8:00 am – 6:30 pm, Eastern time)

Thank you

Martin Chartrand