"Fatal Error - System level exception thrown"

[Anonymous user]

Hi,

I upgrade the OS of my PC from Windows 7 to Windows 10 Pro 64 Bits.

After installed Ecodial 4.9.7 (the lastest) i get an error when launching: "Fatal error - System level exception thrown". What could be? It works fine with Windows 7.

[Anonymous user]

Solved! I installed Framework 3.5 and the program runs fine.

Sorry

[Genghiz · Accepted solution]

Hello Giulius, 

Thanks for your confirmation, that the application is working fine now. 

Yes the .NET Framework is essential for the Ecodial application to work well. 

Thanks for using and exploring the application.

Regards, 

Team - Ecodial and Expert Support

[ELMEBROUK]

Hello ,

I have a same problem with my new PC THINKPAD T14s

I have instaled the EcoStruxure Power Design - Ecodial 4.9.7 today and  when i run the software i have this message

[Genghiz · Accepted solution]

Hello

Greetings for the day.!

Thanks for reach us through the FORUM

Scenario 1:

For the good working of EcoStruxure Power Design - Ecodial, the .Net Framework is essential. So kindly please check the availability of the .Net framework at your New PC.

If not available, then kindly please install the same.

Scenario 2:

In some computers, the same should be already available and needs to be enabled.

As explained here…from the control panel.

Enable .NET 3.5 from Control Panel

Please feel free to comeback to the forum; if the provided suggestions are not meeting/resolving your situations.

Thanks & Regards,

Team - Ecodial Expert Support

[Genghiz]

Hello Mr. Mebrouk, 

Greetings for the day! and sorry to followup. 

We hope, with the provided suggestions; you were able to overcome the situation.

Regards,

Team-Ecodial Expert Support.

[amokrane]

salutation 

merci les solutions apportées m.ont permet de résoudre le problème 

cordialement 

[kanzalhaqa]

Had same issue. Now its working fine. Thanks!

[EZ9F34216]

Thank you very much. I installed Ecodial V 5.3.1 and also got Fatal error: System level exception. I enabled .NET Framework 3.5 and now the program works fine.