EcoStruxure Power Commission No Device Found Issue

[dhtanap]

I use EPC to connect and perform any action to a Circuit Breaker and Panel Server. I launched Device Discovery and detected a connection on one of the Com Ports (I am using USB/Serial). But when I tried to find the device, it showed "No Devices Found". I am using a Service Interface connected to a Micrologic.

EcoStruxture Power Commission Verson 2.33.0

[Manon_Chaboud]

Hello @dhtanap, thank you for your question!

@EPC_Leader, can you help @dhtanap regarding this issue? 

Thank you in advance!

[EPC_Leader · Accepted solution]

Hello @dhtanap 

We are not able to solve the issue through that platform

Please, contact your local CCC to open a technical case.

Don't forget to provide the log files from EPC software.

You could find and download the log files from the home page of EPC (see the picture below ) :

best regards

[dhtanap · Accepted solution]

I have already tried connecting my laptop, and it works fine now. Last week, I had the EPC uninstalled and installed again. To successfully uninstall, I downloaded EcoReachUninstaller and MicrosoftProgram_Install_Uninstall from the se.com website.

Now I can detect the com port and add a new device using the EPC.