Partner FAQ

Your Partner ID is used to associate customer accounts with your partner account. When you create your EcoStruxure IT Expert for Partners account, you enter your contact information and create a Partner ID. ITE_create_partner_ID_360020537333.PNG A Partner ID is automatically created from your organization name. For example, if your organization is Acme, Inc., your Partner ID will be ACME_INC.   You can change the automatically created Partner ID before you finish creating your account. The Partner ID can contain uppercase letters, numbers, and underscores only.   Once you set up your IT Expert for Partners account with your Partner ID, you can log in and send your customers invitations to associate their EcoStruxure IT accounts with your partner account.   You can see your partner ID in EcoStruxure IT for Partners on the Administration > General page.    

When you add a partner to your EcoStruxure IT account, your partner has read only access to your device data on EcoStruxure IT by default.   You can grant your partner Administrator access to your organization and access to API device data on the Administration > Subscriptions tab in IT Expert.   You can revoke partner access to your organization at any time.   7968654088605_360020534953.png   Partner Administrator access   You agree to allow your partner full Administrator permission for your organization.   Partner read-only access   You agree to share the following device data when you allow your partner read-only access to your EcoStruxure IT account:   Inventory: Device name, make, model, serial number, and firmware revision Historical device sensor data (for analytics) Device IP address (Only the last two segments are shared for device identification.) Incidents: Device alarms and critical events (for analytics) Assessments: Monthly analytics report (the EcoStruxure IT Report)   Partner API device data access   You agree to allow your partner to access device data via the EcoStruxure IT API. Getting access to the EcoStruxure IT Expert API as a partner Schneider Electric EcoStruxure IT APIs Terms of Use   EcoStruxure IT does NOT share:   Any information about applications or jobs running on your IT equipment Any information about other equipment on your network. Only data from devices actively monitored by EcoStruxure IT is shared.   Only qualified Schneider Electric partners can be EcoStruxure IT partners. Partner access to customer information requires customer-specific approval using this form. Partner access to shared data is protected. EcoStruxure IT enforces encryption and multifactor authentication.

  EcoStruxure IT Expert subscription management is moving from the existing provisioning system to the mySchneider Software Management on April 1, 2025.   Subscription licenses sold after April 1, 2025 will be managed on mySchneider. At the next renewal, existing subscription licenses will be managed on mySchneider. License keys created before April 1, 2025 can still be redeemed in IT Expert.     mySchneider Software Management is a credit-based licensing system enabled by a digital voucher you receive via email.   You can purchase software licenses for your customers in mySchneider.   Once your order is complete and you receive a voucher, you can redeem it for credits to:   Activate new IT Expert subscription licenses Renew IT Expert subscription licenses Amend existing IT Expert subscription licenses   Once you complete the EcoStruxure IT Expert order and activate the subscription in MySchneider for your customer, an email with a license key is sent to the installer address you specify.   You can send it to yourself or to your customer. One or more email addresses are allowed. For details, see IT Expert subscription management - mySchneider Software Experience     Redeem new IT Expert licenses   For new subscriptions, you redeem a IT Expert subscription license in your ITE for Partners web interface using the license key:   Log in as an existing partner: https://www.se.com/ww/en/work/solutions/for-business/data-centers-and-networks/dcim-software/partners.jsp     Click Customers  > Actions  >  Manage Subscriptions.   Redeem_license_360006847437.JPG P_manage_subscriptions_2_360006847437.PNG   Enter the license key you received in the email from mySchneider. and select a start date.   Click Redeem.   Your customer is now subscribed to IT Expert!   enter_license_key_360006847437.JPG Note: You now renew subscriptions or amend existing subscriptions to add more credits in mySchneider.

You will receive an email invitation to join your EcoStruxure IT for Partners organization. Click Accept invitation. Partner_join_as_user_1_360025535434.png   Click Sign up, or, if you have already registered an organization on EcoStruxure IT, click Login. Partner_join_as_user_2_360025535434.png   Log in to EcoStruxure IT. Partner_join_as_user_3_360025535434.png      

You can submit a ticket to request a change to your Partner ID.   Your Partner ID can include upper case letters, numbers, and underscores only.   Go to https://app.ecostruxureit.com/request Select General support request. Fill out the form and Submit.