Ask our Experts
Didn't find what you are looking for? Ask our experts!
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
Search in
Link copied. Please paste this link to share this article on your social media post.
Find everything you need for the ION7550/7650 in one document; links you to all assets available to Promote, Sell, Design, Quote, Install and Maintain the offer.
Link copied. Please paste this link to share this article on your social media post.
Hi Katie,
We had supplied 2x ION760 meters to Watercorporation in Perth, Western Australia.
During pre-commissioning, we are having trouble changing the settings/configuration via front panel or using the ION set-up software.
We inputted the correct password default "0", but when we change the ratio for PT and CT it prompted a Write Access Error. Subsequently, no changes has been done.
May we ask assistance on how to change the configuration or write access the device? It looks like we need to open the back cover and change a shorting link inside, but it will break the factory seal of the meter.
Thanks,
Roberto Lozaga
Field Services - Western Australia
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.