Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Important Announcement: Community Back to Full Functionality

Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.

PM8000 Meter V1.3. firmware issue

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • PM8000 Meter V1.3. firmware issue
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
299
Ramasamy_N
Commander Ramasamy_N Commander
75
DanL
Captain DanL Captain
72
Robert_Lee
Captain Robert_Lee Captain
67
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
brandon_glover_
Lieutenant | EcoXpert Master brandon_glover_ Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2016-06-10 07:05 AM

0 Likes
7
1090
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-10 07:05 AM

PM8000 Meter V1.3. firmware issue

Just did some upgrades with on some PM8000 meters with some Modbus Master polling frameworks and the meters are now unusable. The upgrade was with the new v.1.3 firmware. The meter screen goes from sluggish, to unresponsive, to garbled graphics. The meter is pingable over the network but you cannot connect via ION setup or designer.

Power cycling does not fix this behavior. Has anyone seen this?

Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Mike_Adams_CAN
Ensign Mike_Adams_CAN Ensign
Ensign

Posted: ‎2016-06-13 11:36 AM

1 Like
6
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-13 11:36 AM

Hi Brandon, as we talked about last week, there is an issue with v1.03 firmware for the PM8000 that presents itself if Modbus Mastering is enabled.


At this time, we recommend that any meters upgraded to v1.03 are downgraded to v1.02.15 or earlier. A new version of firmware will be made available in the coming weeks.

If anyone has meters that are upgraded to v1.03, please let technical support know, and they will provide downgrade instructions.

See Answer In Context

Reply
Replies 7
Mike_Adams_CAN
Ensign Mike_Adams_CAN Ensign
Ensign

Posted: ‎2016-06-13 11:36 AM

1 Like
6
903
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-13 11:36 AM

Hi Brandon, as we talked about last week, there is an issue with v1.03 firmware for the PM8000 that presents itself if Modbus Mastering is enabled.


At this time, we recommend that any meters upgraded to v1.03 are downgraded to v1.02.15 or earlier. A new version of firmware will be made available in the coming weeks.

If anyone has meters that are upgraded to v1.03, please let technical support know, and they will provide downgrade instructions.

Reply
victor_diaz_enb
Crewman victor_diaz_enb
Crewman

Posted: ‎2016-06-13 04:09 PM

1 Like
1
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-13 04:09 PM

Hi Mike;

We have one PM8240 (firmware 1.2.14) meter working like Modbus master TCP/IP with about 20 PM5110 meters and 5 PM5340 meters .

We configured since May 3 and worked good, but this month, it has two critical errors and can not communicate with modbus slave device and then we miss logging data.

The screen of the meter works fine, but the PME 8.1 can not communicate by http and ion protocol, the meter only responds to ping commands; if we  power cycling the meter, then works good.

The PM8240 meter it´s not installed in an electrical subestation, we mean, it does not have voltage V1, V2 and V3, only control power, we guess it does not matter.

Here we send you some events:

TimestampPriorityCauseCause ValueEffectEffect ValueAck Time

     

08/06/2016@12:51:20.456 PM255Diagnostics 1Bad Data Record FoundSUB169653
08/06/2016@12:51:20.456 PM255Diagnostics 1Bad Data Record FoundSUB169654
08/06/2016@12:51:20.456 PM255Diagnostics 1Bad Data Record FoundSUB169655
08/06/2016@12:51:20.456 PM255Diagnostics 1Bad Data Record FoundSUB169656
10/06/2016@04:27:12.806 PM255Diagnostics 1InformationPM8000127
13/06/2016@10:54:00.424 AM30ExternalPM8000Power Down
13/06/2016@10:54:27.000 AM25FrequencyNot AvailableRSP4 StatusNot Available
13/06/2016@10:54:27.311 AM30ExternalPM8000Power Up
13/06/2016@10:54:27.560 AM200HS I aDisturbance StartDAN1 Limit Exceeded 1Exceeded
13/06/2016@10:54:27.560 AM200HS I bDisturbance StartDAN1 Limit Exceeded 2Exceeded
Reply
Mike_Adams_CAN
Ensign Mike_Adams_CAN Ensign
Ensign

Posted: ‎2016-06-13 04:38 PM

0 Likes
0
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-13 04:38 PM

Hello Victor,

If these meters are not on v1.3, then what you are experiencing is not the issue referenced in this post.


Please escalate this to technical support, and they will be able to investigate for you.

Reply
sesa126789
Lieutenant JG sesa126789
Lieutenant JG

Posted: ‎2016-06-20 09:56 AM

1 Like
3
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-20 09:56 AM

Hi Mike,

I got a same problem as like the Victor and Brandon have, the meter does not communicate within ION protocol on the TCP port by ION setup and Designer, olny reply by PING command.

I am trying to downgrade to v1.2.14 or earlier via meter com port but always fail during the firmware upgrade process and lots of lost packet found at the com port communication.

Could you provide the downgrade instructions?

Thanks,

Reply
brandon_glover_
Lieutenant | EcoXpert Master brandon_glover_ Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2016-06-20 10:16 AM

2 Likes
0
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-20 10:16 AM

Eddic,

What I had to do was return the serial port to ION protocol and 8N1 from the front screen. Then by connecting to the meter via ION setup and the serial port, go to advanced meter setup and remove com1 from the Modbus Master Device Options - serial connection 1 parameter.

If you do this you should get regular Ethernet comms back. If not you can always downgrade via serial port but it takes approximately 3 hrs.

Reply
BrianB
Lieutenant BrianB Lieutenant
Lieutenant

Posted: ‎2016-06-20 10:29 AM

1 Like
1
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-20 10:29 AM

Hi Eddic this is the full process I have been messaging for users in your particular situation.

If a customer as upgraded his meter to 1.003.000 but has not enabled Modbus master, then his meter will still have an Ethernet connection and you can simply downgrade to 1.002.014 or .15

If a customer has upgraded and enabled Modbus master and comms are working fine then the meter will still need to be downgraded as it is likely the meter will lock up Ethernet if Modbus Master modules receive an error.

If a customer has upgraded and enabled Modbus Master and it has locked up all Ethernet communication then the customer will need to follow these simple steps to “revert” their meter.

NOTE:  The serial port and We Page of the meter should function in this state, and all metering and logging should be occurring.

  1. The first thing that needs to be accomplished is to disable Modbus Master.
    1. To do this either enter the serial port using ION and go into the Modbus options module, and remove all IP addresses from the Options module.
      1. If the serial port is not in Modbus you will need to either use the front panel of the device or the webpages to set the protocol (ION) and parity (8N1)
    2. If Modbus Master is enabled via any serial comms disable these as well.
    3. Power cycle the meter.
  2. The unit should now communicate via Ethernet, you may now
    1. Downgrade the device to 1.002.0014, and reinstall your framework using the Ethernet port.

It should be noted that ALL devices running V1.003.000 should be downgraded even if they are working fine, as the condition is triggered off an error of the Modbus master protocol.

If there are continued difficulties please escalate to L4 through your local tech support so we can debug your specific installation.

Brian

Reply
sesa126789
Lieutenant JG sesa126789
Lieutenant JG

Posted: ‎2016-06-21 08:27 AM

1 Like
0
902
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-06-21 08:27 AM

Thanks all the help, the meter was back to normal now.

Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc