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Is anyone here can help me on ION 7650 power meter ? Unable to change the configuration , ie PT ratio, CT ratio.

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sesa352198
Crewman sesa352198 Crewman
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Posted: ‎2016-10-24 08:00 PM

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‎2016-10-24 08:00 PM

Is anyone here can help me on ION 7650 power meter ? Unable to change the configuration , ie PT ratio, CT ratio.

Is anyone here can help me on ION 7650 power meter ? It is a new unit, which we are unable to change the configuration , ie PT ratio, CT ratio. We followed the default password "0" but it displays " Write Access Error" when we tried to change the settings.

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sesa56314
sesa56314 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2016-10-25 07:32 PM

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‎2016-10-25 07:32 PM

Yes. The back cover of the device must be opened and the safety precautions must be followed. Please see the linked document for details.

http://download.schneider-electric.com/files?p_Reference=7EN52-0194-03&p_EnDocType=Instruction%20sheet&p_File_Id=791767607&p_File_Name=7EN52-0194-03.pdf

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Yut
Captain Yut
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Posted: ‎2016-10-24 09:30 PM

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‎2016-10-24 09:30 PM

Have you tried using ION Setup ?

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sesa352198
Crewman sesa352198 Crewman
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Posted: ‎2016-10-24 10:24 PM

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‎2016-10-24 10:24 PM

Yes we tried..but still the same prompt error.

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sesa56314
sesa56314 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2016-10-25 11:55 AM

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‎2016-10-25 11:55 AM

Is the meter hardware locked?  You can look on the COM card for the revenue sealing jumper.

Another way to determine if it is hardware locked is that ION Setup will show a message saying some settings can't be changed when attempting to view the display modules.

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sesa352198
Crewman sesa352198 Crewman
Crewman

Posted: ‎2016-10-25 07:18 PM

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‎2016-10-25 07:18 PM

Yes, it is hardware locked.

How can we remove hardware lock? Does it involve opening the back-cover of the meter?

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sesa56314
sesa56314 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2016-10-25 07:32 PM

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‎2016-10-25 07:32 PM

Yes. The back cover of the device must be opened and the safety precautions must be followed. Please see the linked document for details.

http://download.schneider-electric.com/files?p_Reference=7EN52-0194-03&p_EnDocType=Instruction%20sheet&p_File_Id=791767607&p_File_Name=7EN52-0194-03.pdf

Sent from my Samsung device

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sesa352198
Crewman sesa352198 Crewman
Crewman

Posted: ‎2016-10-25 08:52 PM

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‎2016-10-25 08:52 PM

Thanks Art.

Very much appreciated.

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