How to recover ION7650 password remotely?

[ToniG]

Hi @ll,

I have a customer that "somebody" changed the password in two ION 7650 devices and now it is not possible to access/configure. Do you know any way to recover/change the password wihtout removing these devices and send them for a factory reset? If it helps, they are configures and working on a IONE6.0 system.

Thanks in advanced for your help.

Regards,

Toni

[VictorMarincus]

Hello Antonio,

Unfortunately there is no way to recover the password.

According to the "PowerLogic ION7550 / ION7650 User guide addenda - EN" - page 3

"If your device’s front panel or user passwords are lost, you must return the device for factory reconfiguration, which resets your device to its factory defaults and erases all logged data"

Regards,

Victor

[ToniG]

Thanks Victor,

It is what I suspected, but I wonder if exist some kind of workaround process to avoid the "normal" process.

Regards,

Toni

[sesa186702]

Dear Antonio Garballo

I'm not sure if my tool can work with ION7650 ( already tested with 7300 and 7330 ), but we can try

Please help to post your serial meter of ION7650 like MI-XXXXXXXX-XX

I will try and update to you

Best Regards

[VictorMarincus · Accepted solution]

Hello

Hello

Please note that these type of resolutions shall be conducted under technical support guidance / supervision.

@Antonio: I would suggest creating a technical support ticket if you need more details.

Please let me know if you need help in finding the corresponding tech support center for your zone.

Thank you in advance.

Victor

[Yut]

I used to let the support person did remote desktop to my computer which connected to the meter under service, try it. Some application like the Team Viewer could do the job I used it to service my customer sometime.

Yut