Humidity sensor EH Series Declaration of Conformity

[NeiB]

Hi All,

Does anyone knows where could I find the Declaration of Conformity from Schneider for EH Series Sensor EHR-110?

Thank you! Neide

[David_Kendrick]

Hi @NeiB 

Have you already had a look on the EcoExpert Exchange?

https://ecoxpert.se.com/

What product range/ application is this for?

Regards

Dave K

[NeiB]

Hi Dave,

Thank you for the insight, however it seems that in EcoExpert does not have it either. I was only able to find there the datasheet below. Tks anyway. Nei

https://ecoxpert.se.com/search?documentUUID=4a25cb65-bcbc-4f3f-b062-a2132bc18c00&title=EH%20Series%2... 

[David_Kendrick]

Hi @NeiB 

I am trying to dig further for you.  What country/market was this Sensor purchased for?

Regards

Dave K

[NeiB]

Thank you very much for your help Dave.

The country of customer requesting this documentation is Chile.

Appreciate your help.

Nei

[Gary · Accepted solution]

Hi @NeiB 

I have not had any luck searching either Schneider electric or Veris websites.
However, I did come across this document.
Unfortunately it doesn't specifically mention the EHR-110 but I hope it helps.

Regards
Gary

[NeiB]

Thank you very much Gary. I will see with customer if this is acceptable. Appreciate your help. Nei

[David_Kendrick · Accepted solution]

Hi @NeiB 

I have been sent a hand written CoC for EHR-110 from the NAM LoB.  If you would like me to send it over please either provide an email address here or message me privately on the community.

Regards

Dave K

[CraigEl]

@David_Kendrick Why not do it through the case that @MikaelKrantz has open?

https://se.lightning.force.com/lightning/r/Case/5008V00001JHnaSQAT/view

[NeiB]

Hi Craig,

Hope you are doing well.

Actually Mikael is doing his best to help me but the global product manager is out of office for so long that I have been looking for help from everywhere in order to provide the best service to our customer. 

I thought that Exchange was for this purpose, please apologize if I got it wrong.

If you take a look in the comments in the chat of case you would understand better our situation.

Thank you.

Regards,

Nei

[bill_benning]

Isn't the EHR-110 made by ACI ??

[pattarawat245456]

Please advise how to get it because our EcoXpert need to attach on the handover document.

[David_Kendrick]

Hi @CraigEl 

Didn't realize there was a case for this one ... thanks. 

I will reach out to Mikael and give him what I have, to close the loop.

@NeiB 

Has anything you have received so far from myself or @Gary  been enough to satisfy the customer, as I see we now have other community members asking for the same info?

Regards

Dave K

[CraigEl]

@NeiB no issue with posting the request on the community. I was just alerting @David_Kendrick that there was also a case related to this request.

[David_Kendrick]

Hi @pattarawat245456 

Is you enquiry related to @NeiB who started this Community thread or is it a separate enquiry for a different site?

Regards

Dave K

[NeiB]

Hi Dave,

Hope you are doing fine. Customer just confirmed that the documentation you guys sent is what he needs.

Thank you very much.

Regards,

Nei

[David_Kendrick]

Hi @NeiB 

Given that this was a bit of a group effort can you specify exactly which part of what we sent to you satisfied the customer?

I can then close the loop with @Gary  and @MikaelKrantz and send the most useful material to @pattarawat245456 

Regards

Dave K

[NeiB]

Hi Dave,

I sent customer the file you provided me via email and the file Gary posted for me:

Regards,

Nei

[David_Kendrick]

Hi @NeiB 

Many thanks for the quick feedback.  @pattarawat245456 are you after exactly the same info as @NeiB or are there differences.  

If necessary, I can send you the same document directly and you have @Gary's link above for the .pdf.

Regards

Dave K