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Posted: 2025-02-19 06:19 AM
Hello everyone,
I have a problem with EcoStruxure Operator Terminal Expert 3.5 Pack 1. When I use images and start the simulation, all images are replaced by the following text:
"The selected image cannot be read. Select a different image."
I am using images from your library, but I have also added my own. The result is the same.
Has anyone encountered this issue before? How can I fix it?
Thanks!
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Posted: 2025-02-19 10:53 PM
Hi @rfond ,
I have tried on my side and it works fine:
I have added the images into the next path in my pc:
C:\Program Files\Schneider Electric\EcoStruxure Operator Terminal Expert 3.5 Service Pack 1\Buildtime\PropertyDefinitions\ScreenDesign\GraphicObjects\04-Cliparts
Maybe you can try:
1) Open the Operator Terminal Expert as Admin.
2) Make a repair of the Software (maybe uninstall and install again)
3) if the problem persist contact the tech support in your country:
https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp
Best regards,
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Posted: 2025-02-19 10:53 PM
Hi @rfond ,
I have tried on my side and it works fine:
I have added the images into the next path in my pc:
C:\Program Files\Schneider Electric\EcoStruxure Operator Terminal Expert 3.5 Service Pack 1\Buildtime\PropertyDefinitions\ScreenDesign\GraphicObjects\04-Cliparts
Maybe you can try:
1) Open the Operator Terminal Expert as Admin.
2) Make a repair of the Software (maybe uninstall and install again)
3) if the problem persist contact the tech support in your country:
https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp
Best regards,
Link copied. Please paste this link to share this article on your social media post.
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