ITA FAQ

Hosted IT Advisor users can be configured to use the Log in with EcoStruxure IT option to log in to ITA. This is the default for newly created/installed hosted ITA instances. In IT Advisor, check the box in the user's properties to Force user to use Single Sign On.   Log in to EcoStruxure IT at https://app.ecostruxureit.com/manage. Click Administration and make sure the hosted ITA server is registered to an organization in EcoStruxure IT. This normally occurs during onboarding for hosted ITA. Click Users to create an EcoStruxure IT account for the users you want to access ITA using SSO. The EcoStruxure IT account username must match the ITA username.

By design, only one rack ATS can be connected (powered) to a pair of rack PDUs in a rack. It is mainly because of the predicted power, power sold, and estimated load strategies, which treat primary and secondary rack PDUs as if they were paired. One rack PDU cannot be paired multiple times. A possible work around is to model one rack ATS with the combined sum of the outlets of all the other ATSs. Add the other ATSs as "dummy" ATSs, that is, without connecting any equipment to them. This way the inventory reports will be valid.

Energy Efficiency was re-introduced in IT Advisor 9.3.2, for on-premises deployments only. If you are dependent on specific features in Insight, we recommend that you stay on DCO version 8.3.      

IT Advisor supports using the Customer REST web service. When needed, you can use this web service to add a customer. Go to server REST Web Service API:  https://<ITA IP-address>/api/current/docs/index.html Log in and go to customers -> POST. Enter the customer/'company' details. To execute, click Try it out. C1_360007193757.JPG Activating the customer can be done via web-client. Go to Administration > Customers > Activate Customer. Select the customer to be activated... C2_360007193757.JPG C3_360007193757.JPG  

The latest version of IT Advisor is available to customers with an active software support contract only. Customers with an active support contract can get access to newly released product updates on the EcoStruxure IT Entitlements portal. Log in and then click Software Updates. More information... If the ITA update files are not available in EcoStruxure IT Entitlements, contact your local technical support to verify your support contract and get access to the update file(s) you need.   Upgrading to the latest ITA version     From version 9.3.x   Upgrade or backup/restore A direct upgrade to 9.3.x/9.4.x/9.5.x is supported   From version 9.1.x     Upgrade or backup/restore A direct upgrade to 9.2.x is supported. A direct upgrade from 9.1.x/9.2.x to 9.3.0 is supported if the server has internet access during the upgrade. Upgrade to version 9.3.x is not supported with offline version. Take a backup of the solution, perform a fresh install, and then restore the backup.   From version 9.0.x     Backup/restore only The database and OS is updated to a later version in ITA 9.1.x/9.2.x, so updating from 9.0.x requires a clean installation of the latest version of ITA. Backup your ITA 9.0.x setup and then restore the backup file.   See Upgrading from DCO 8.x to IT Advisor How to add a license in IT Advisor   Recommendations and best practices   Do the upgrade test on a test setup, especially if the setup contains custom integrations. When you are satisfied with the successful upgrade, apply on the production setup. Take a fresh backup file and save somewhere safe before doing any major changes and/or upgrading the setup. Make sure the server and application is running fine before doing the upgrade. This can be verified in the server Webmin Status page https://<ITA server IP>:10000. Go to EcoStruxure IT Advisor > Status. Make sure there is enough free disc space at ‘/’ partition. The upgrade file(s) are usually large. approximately 2+ GB, so the installer may need at least 5 GB free storage capacity to do the job.   Saving a backup file from existing setup (ITA server)   Log in to the ITA web client https://<ITA server IP> Go to Administration > Backup and Restore. Select Schedule Backup. Enter a comment. such as Pre-upgrade, and then click OK.   Setting up a new server with a clean installation of ITA   For the entire installation process, see Installing IT Advisor (on-premises)   Restoring the backup file on the new server   Upload the backup file to the new server default backup file(s) location: /data/backup. Log in to the ITA web client https://<ITA server IP> Go to Administration > Backup and Restore. Select the Restore option for your backup file Note: The Backup and Restore page also has an Upload Backups option to upload your backup file.   Upgrading using the latest ISO file   Depending on the and complexity of the setup, an update may take at least 15 minutes. Make sure you have a fresh backup file saved on a remote location.   Download the .iso file from a location provided by the support team. Copy the SHA256 key from the same location. Upload the .iso file to the server and place it in the  /data folder. Log in to Webmin https://<ITA server IP>:10000 In the left menu, select EcoStruxure IT Advisor > Upgrade. In Full path to local EcoStruxure IT Advisor Installer file, select the uploaded .iso file from the  /data folder. In SHA256 checksum from the download page copy and paste the SHA256 checksum from the downloaded file. Click Upgrade.   ITA_upgrade_360021141258.JPG   IMPORTANT: Before starting the upgrade, make sure you have enough free disc space (at least 5 GB) specially on the root '/' partition.    Do not interrupt the upgrade process! You can open a new browser window or tab and check the server application status in Webmin. Go to EcoStruxure IT Advisor >  Status.   When you have completed the update, you can launch the web client and download the ITA desktop client installer if needed.