Getting started with SmartConnect

SmartConnect provides you with the capability to remotely manage your APC Smart-UPS devices through the SmartConnect Web Portal.   The Web Portal is a cloud monitoring application where you can view the status of your device, receive advanced support, and automatic notifications about UPS events and firmware updates.    New devices registered after 1st August 2023 will receive a 6-month trial of the SmartConnect ‘Standard plan’. This change only affects new devices registered from the date specified above.   Quick un-boxing and steps to register the device: Connect the battery to the UPS. ​ Plug in the utility power cord. ​ Connect your Ethernet network into the SmartConnect Ethernet port​. Turn on your Smart-UPS. ​ Allow 5–15 minutes for the UPS to establish a cloud connection for a successful device registration. ​ ​NOTE: To use Diagnostics, you must remotely adjust the Sensitivity and Use Features on the Advanced plan. Ensure that the Configuration setting for the Smart-UPS is set to Enable-With Ctrl. Learn more about this setting here.   For more information, see how to set up your Connected APC Smart-UPS video.   Register your SmartConnect-compatible UPS with your account by: Using a QR Code Using Product Codes   Follow the steps in detail to Add your Device.   NOTE: Following a successful user account creation and Smart-UPS device registration, your device should appear on the SmartConnect web portal with the  symbol in the Dashboard.

Read the instructions carefully to become familiar with the equipment before trying to install, operate, service, or maintain it. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.   Danger or Warning  This safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed. Safety Alert This safety alert label is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. DANGER  Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. WARNING  Indicates a potentially hazardous situation which, if not avoided, can result in death or serious injury. CAUTION  Indicates a potentially hazardous situation which, if not avoided, can result in minor or moderate injury. NOTICE   Addresses practices not related to physical injury including certain environmental hazards, potential damage or loss of data.