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chris_clerc · ‎2022-01-13

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SI_part_EcoXpert_BMSMaster · ‎2023-07-13

Resuming usage of Community after a while. Facing issues with subscription(i get an error message) and with case escalation(I have the master rights). Who can help?

Omaelk · ‎2023-08-07

Hello @SI_part_EcoXpert_BMSMaster,

"Resuming usage of Community after a while. Facing issues with subscription(i get an error message) and with case escalation(I have the master rights). Who can help?"

For case escalation, Craig Ellis and David Purser replied here with the escalation process for the US: https://community.se.com/t5/EcoStruxure-Building-Operation/Case-escalation-to-L3-issues-on-the-commu...

If you are still facing issues with your subscription, you can reach out to me by Private message to investigate the bug.

Thank you,

Oma

Schneider Electric Community Team

Mehak · ‎2024-09-02

Hi @Omaelk I am unable to access the Ecostrxure Power Monitoring Expert Community. I need urgent help from that community because I have to support one of my client with PME v9.0. Can you help me with this?

chris_clerc · ‎2024-09-04

Hi @Mehak : Oma has left Schneider Electric. I have pushed your request to the team in charge of support. Let me know by PM if the issue is resolved.

ZeeZee97 · ‎2024-09-04

Dear @Mehak

Thank you for reaching out to us.

As shared with you over the email and community, the EcoStruxure Power Monitoring Expert community is exclusive to our partners.
After reviewing our partner userbase, we found that ‘Sahamid’ is not listed.

To access this private forum, you need to be part of our Schneider Electric partner program, so unfortunately, we're unable to grant you access at this time.

Please don’t hesitate to let us know if you require additional assistance with the community.

Thank you for being a valuable member of the Schneider Electric Community.

ZeeZee97 · ‎2024-09-04

Dear @Mehak

The forum can only be accessed by EcoXpert Power Management partners and that support for Power Monitoring Expert can be obtained through the Schneider Electric Customer Care Center of your country or please contact an EcoXpert partner near you.
EcoXpert Partner Locator is available here: https://www.se.com/ww/en/locate/4-global-ecoxpert-locator

Thank you!

Zineb EZ-ZERROUQI

PiotrJakubczyk · ‎2024-11-20

Hi @ZeeZee97

What are macros in profile settings? macros macros

ZeeZee97 · ‎2024-11-20

Hello @PiotrJakubczyk

Thank you for reaching out. Please find below the use of macros in our community:

Using macros in private messages and posts

You can use macros to create boilerplate text that you can paste into any message. You can create up to nine macros by default.

To set up a macro:

Sign in to the community.
Click My Settings and then click the Macros tab.
Type a name for the fist macro in the Macro 1 Title box.
Make the name short, but memorable. (You'll choose it by name from a menu later).
Type the text you want to be able to paste in the Macro 1 box.
If your community supports HTML, you can use HTML tags in your macro.
Enter names and text for your other macros.
Click Save Changes.

Note: If you want to have special text at the bottom of post, you can put that text in a signature instead of a macro.

To use a macro when you post:

Go to a Post page.
The Macros menu is on the right side of the Post page toolbar. You can use a macro in any sort of post: a message, a reply, a comment, an idea, you name it.
Click in the Teaser or Body area where you want to paste the macro text.
Open the Macros menus and choose the macro you want.

The text of your macro appears wherever your cursor was.

To use a macro when you write a private message

You can use macros in private messages just as you can when composing a post elsewhere in the community. Once you have defined a macro in your profile, you can select it by clicking the Macros button on the message editor.

Hope it helps,

Thank you again!

nguyenduong · ‎2025-03-30

Hi @ZeeZee97, this is my first time encountering this issue, and I hope to get help from the community. I want to display data on the PME circular Trend, but it only shows when viewing in the database mode and does not display real-time data. Additionally, there is an issue where the gauge displays the following error:

"Cannot retrieve any data. Ensure that all required services are running on the server."

I would appreciate any guidance on how to resolve this problem. Thank you!

Screenshot 2025-03-31 090820.png

Screenshot 2025-03-31 091700.png

Screenshot 2025-03-31 091730.png

nguyenduong · ‎2025-03-31

Hi @chris_clerc

this is my first time encountering this issue, and I hope to get help from the community. I want to display data on the PME circular Trend, but it only shows when viewing in the database mode and does not display real-time data. Additionally, there is an issue where the gauge displays the following error: