Mimics, Alarms and Lists not displayed in WebX in ClearSCADA 2015

[Anonymous user]

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The following errors might get displayed in WebX starting from ClearSCADA 2015 when Internet Explorer is being used:

• "Error downloading - 500 Internal Server error" - when displaying Mimics
• "Error : GetAlarmInfo Failed : not well-formed (invalid token)" - when displaying the Alarm List
• "Error : prepare query Failed : not well-formed (invalid token)" - when displaying Event/Query Lists

A common cause of these errors is the Original WebX being configured to use custom secure and non-secure ports. To resolve this issue, please do the following:

In ClearSCADA 2015 R1:

• Open up Internet Information Services (IIS) Manager and locate the WebX portion of the ClearSCADA site. 
• Click on the Application Settings as seen below.
• In the Application Settings section, locate the ScadaHostURL and change its value to point to the correct port that the Original WebX uses for either its secure or non-secure connection. In the example below, the Original WebX had its non-secure port configured to 81.
• Restart ClearSCADA site from the Manage Website section in Internet Information Service (IIS) Manager.
• Restart the Internet browser.

In ClearSCADA 2015 R2:

• Open up Internet Information Services (IIS) Manager and click on the ClearSCADA site. 
• Click on the Application Settings as seen below.
• In the Application Settings section, locate the ScadaHostURL and change its value to point to the correct port that the Original WebX uses for either its secure or non-secure connection. In the example below, the Original WebX had its non-secure port configured to 81.
• Restart ClearSCADA site from the Manage Website section in Internet Information Service (IIS) Manager.
• Restart the Internet browser.

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