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Mimics, Alarms and Lists not displayed in WebX in ClearSCADA 2015

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‎2021-06-09 01:51 PM

Mimics, Alarms and Lists not displayed in WebX in ClearSCADA 2015

Originally published on Geo SCADA Knowledge Base by sbeadle1 | June 09, 2021 10:51 PM

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Content may also be in the FAQ.  

http://www.schneider-electric.ca/sites/canada/en/support/faq/faq_main.page?page=content&country=CA〈=...


A searchable archive can be accessed from:

http://www.schneider-electric.ca/sites/canada/en/support/faq/faq_main.page



The following errors might get displayed in WebX starting from ClearSCADA 2015 when Internet Explorer is being used:
  • "Error downloading - 500 Internal Server error" - when displaying Mimics

  • "Error : GetAlarmInfo Failed : not well-formed (invalid token)" - when displaying the Alarm List

  • "Error : prepare query Failed : not well-formed (invalid token)" - when displaying Event/Query Lists


A common cause of these errors is the Original WebX being configured to use custom secure and non-secure ports. To resolve this issue, please do the following:

In ClearSCADA 2015 R1:


  • Open up Internet Information Services (IIS) Manager and locate the WebX portion of the ClearSCADA site. 

  • Click on the Application Settings as seen below.

  • In the Application Settings section, locate the ScadaHostURL and change its value to point to the correct port that the Original WebX uses for either its secure or non-secure connection. In the example below, the Original WebX had its non-secure port configured to 81.

  • Restart ClearSCADA site from the Manage Website section in Internet Information Service (IIS) Manager.

  • Restart the Internet browser.


Pic1.PNG

Pic2.PNG

In ClearSCADA 2015 R2:
  • Open up Internet Information Services (IIS) Manager and click of the ClearSCADA site. 

  • Click on the Application Settings as seen below.

  • In the Application Settings section, locate the ScadaHostURL and change its value to point to the correct port that the Original WebX uses for either its secure or non-secure connection. In the example below, the Original WebX had its non-secure port configured to 81.

  • Restart ClearSCADA site from the Manage Website section in Internet Information Service (IIS) Manager.

  • Restart the Internet browser.



Pic1_1.PNG


Pic2.PNG

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